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Accountability through (Inter)Action?: A Framework of Affordances for Understanding Civil Society Accountability on Social Media Platforms
Södertörn University, School of Social Sciences, Business Studies.ORCID iD: 0000-0003-2125-3667
Lund University, Sweden.ORCID iD: 0000-0001-8376-2729
2025 (English)In: Social Media + Society, E-ISSN 2056-3051, Vol. 11, no 2, article id 20563051251340146Article in journal (Refereed) Published
Abstract [en]

This article investigates how social media can enable and constrain civil society organizations' (CSOs) discharge of accountability. Based on a comparative analysis of the Instagram, Facebook, and Twitter (X) posts of the Swedish Red Cross during 1 year (N = 1014), we propose a framework of affordances that illustrate how platform features, practices, norms, and perceptions about audiences jointly shape the accountability potential of a platform. Accountability is overall more content- than process-oriented, emphasizing visibility of action rather than far-reaching social interactivity. Our study, however, reveals important differences between Instagram and Facebook, on the one hand, and Twitter, on the other. Whereas accountability is more short-term, scripted, and donor-oriented in the former, it is more abstract and ad hoc, with mainly indirect efforts at interactivity, in the latter. Our framework of affordances sheds light on the hitherto under-researched intersection between the literature on CSO accountability and the literature on CSO use of social media.

Place, publisher, year, edition, pages
Sage Publications, 2025. Vol. 11, no 2, article id 20563051251340146
National Category
Media and Communication Studies Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:sh:diva-57402DOI: 10.1177/20563051251340146ISI: 001498802800001Scopus ID: 2-s2.0-105008229238OAI: oai:DiVA.org:sh-57402DiVA, id: diva2:1965966
Funder
Handelsbanken Research Foundation, 919-0021Available from: 2025-06-09 Created: 2025-06-09 Last updated: 2025-10-07Bibliographically approved

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Gullberg, Cecilia

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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