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Digital care work at public libraries: Making Digital First possible
Södertörn University, School of Culture and Education, Media and Communication Studies.ORCID iD: 0000-0002-5879-2130
Södertörn University, School of Culture and Education, Media and Communication Studies.ORCID iD: 0000-0001-8669-5752
2024 (English)In: New Media and Society, ISSN 1461-4448, E-ISSN 1461-7315, Vol. 26, no 7, p. 3751-3766Article in journal (Refereed) Published
Abstract [en]

Claims of becoming the first, the best, and the most digitized are standard rather than outstanding in most public-facing digitalization agendas and strategy documents of countries in the Global North. These grand narratives of digitalization need translation through concrete practices by sometimes unexpected actors-in this case, librarians. This article develops the notion of digital care work based on 18 book-chapter-length essays by active librarians based at Swedish public libraries. It illustrates that librarians are central to the process of translating digitalization into reality; they have become ambassadors of digitalization not only by fostering digital skills and competences in workshops and official training sessions but also, we argue, through a specific form of digital work, namely, digital care work. This kind of gendered work, which is typically carried out alongside the official tasks and assignments of librarians, is of low prestige and often involves affective aspects, such as emotions of shame and uncertainty.

Place, publisher, year, edition, pages
Sage Publications, 2024. Vol. 26, no 7, p. 3751-3766
Keywords [en]
Digital care work, digital competence, digitalization, emotional labor, infrastructural labor, libraries
National Category
Media and Communications
Identifiers
URN: urn:nbn:se:sh:diva-49526DOI: 10.1177/14614448221104234ISI: 000814889500001Scopus ID: 2-s2.0-85132896867OAI: oai:DiVA.org:sh-49526DiVA, id: diva2:1681866
Available from: 2022-07-07 Created: 2022-07-07 Last updated: 2025-10-07Bibliographically approved

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Kaun, AnneForsman, Michael

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf