sh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Making Content Moderation Less Frustrating: How Do Users Experience Explanatory Human and AI Moderation Messages
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
2021 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This is a study where social media users’ reactions and interpretations to different types of content moderation messages. The focus was to try and determine what reactions explanations, explanations by an AI, or explanations by human moderators had on social media users. The goal of the study was to have this study become a pilot study for future research to find a solution to fair and transparent content moderation. The main research question sought to find out what ways do user attitudes differ from content moderation messages if the moderator is human or an AI. It was found that users react more strongly against AI moderation and decision making, showing higher rates of frustration. Providing a reason for moderation increases fairness and transparency rate, regardless of human or AI delivering the decision.

Place, publisher, year, edition, pages
2021. , p. 18
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:sh:diva-46050OAI: oai:DiVA.org:sh-46050DiVA, id: diva2:1576614
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Examiners
Note

Självständigt Examensarbete (Forskningsartikel)

Available from: 2021-07-01 Created: 2021-07-01 Last updated: 2025-10-07Bibliographically approved

Open Access in DiVA

fulltext(625 kB)860 downloads
File information
File name FULLTEXT01.pdfFile size 625 kBChecksum SHA-512
41987c92f5fc736dc842d9ec02cd8d958e6168dd592024293a752380812d8a61a3e6733f123aa19f1425ddc95ce519f209406c4b1cc5206124c4214166487c6a
Type fulltextMimetype application/pdf

By organisation
Media Technology
Computer and Information Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 860 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 2223 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf