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Involving users in the design of a mobile office robot
KTH.
KTH.
Uppsala University.
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2004 (Engelska)Ingår i: IEEE transactions on systems, man and cybernetics. Part C, Applications and reviews, ISSN 1094-6977, E-ISSN 1558-2442, Vol. 34, nr 2, s. 113-124Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This paper describes the experiences from the iterative design of a fetch-and-carry-robot, to be used by motion-impaired people in an office environment. A user-centered approach was chosen, involving several steps of information elicitation to inform the design. We describe the main elements of the design process, the communication and interaction components of the final prototype system, and an evaluation of the system in the form of a longitudinal study. Results from this study confirmed that continuous testing with users is extremely important in the design process for service robots. The trials have also revealed that interaction design for robots should not focus only on the individual user, but that other members in the environment can be seen "secondary users" or "bystanders" who tend to relate to the robot actively in various ways. We conclude that these social and collaborative issues should be studied in future research.

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IEEE, 2004. Vol. 34, nr 2, s. 113-124
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URN: urn:nbn:se:sh:diva-12342DOI: 10.1109/TSMCC.2004.826281ISI: 000221046300003Scopus ID: 2-s2.0-2442533012OAI: oai:DiVA.org:sh-12342DiVA, id: diva2:449181
Tillgänglig från: 2011-10-19 Skapad: 2011-10-19 Senast uppdaterad: 2020-05-06Bibliografiskt granskad

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Hüttenrauch, HelgeGreen, Anders

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IEEE transactions on systems, man and cybernetics. Part C, Applications and reviews
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