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Kortvideoplattformarnas påverkan på Gen Z:s konsumentbeteende inom restaurangbranschen
Södertörn University, School of Social Sciences.
Södertörn University, School of Social Sciences.
2025 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study examines how short-form videos on social media (TikTok, Instagram Reels, and YouTube Shorts) affect Generation Z’s intentions and actual restaurant visits. By using theories such as Fear of Missing Out (FOMO), Theory of Planned Behavior (TPB), electronic word of mouth (eWOM), Diffusion of Innovation (DOI), and SERVQUAL as an analytical framework, the study aims to explain how digital exposure through trends in short-form videos leads to changed consumption behavior within the restaurant industry. The focus is on how these short-form video trends, characterized by fast, visually appealing, and algorithm-driven exposure, affect users' decisions to visit restaurants. In this context, a trend is defined as a temporary platform-generated peak in visibility and engagement around a restaurant, dish, or experience. By analyzing five semi-structured interviews with a target group of Generation Z users who actively engage in short-form videos, the study identifies the psychological and social factors that drive their restaurant visits. The results show that trends on these social media not only promote consumption through innovation diffusion, but also by shaping identity and creating social belonging. This leads Gen Z not only to use trends to try new food, but also as a means of creating a sense of community and social belonging. The study also highlights how the interplay between social influence and psychological factors reshapes consumption patterns and opens up future research on the long-term consequences of social media’s impact on sustainable consumption and trends within the restaurant industry.

Abstract [sv]

Denna studie undersöker hur kortformat videor på sociala medier (TikTok, Instagram reels och Youtube Shorts) påverkar Generation Z:s intentioner och faktiska restaurangbesök. Genom att använda teorier som Fear of Missing Out (FOMO), Theory of Planned Behavior (TPB), elektronisk word of mouth (eWOM), Diffusion of innovation (DOI) och SERVQUAL som analytisk ramverk, syftar studien till att förklara hur digital exponering genom trender i kortformatvideor leder till förändrat konsumtionsbeteende inom restaurangbranschen. Fokus ligger på hur dessa kortformatvideo trender, som kännetecknas av snabb, visuellt tilltalande och algoritmstyrd exponering, påverkar användarnas beslut att besöka restauranger. I detta sammanhang definieras en trend som en temporär plattformsgenererad topp i synlighet och engagemang kring en restaurang, rätt eller upplevelse. Genom att analysera fem semistrukturerade intervjuer med en målgrupp av Generation Z användare som aktivt engagerar sig i kortformatvideor, identifierar studien de psykologiska och sociala faktorer som driver deras restaurangbesök. Resultaten visar att trender på dessa sociala medier inte bara främjar konsumtion genom innovationsspridning, utan också genom att forma identitet och skapa social tillhörighet. Detta leder till att Gen Z inte bara använder trender för att testa ny mat, utan också som ett medel att skapa en känsla av gemenskap och social tillhörighet. Studien belyser också hur samspel mellan social påverkan och psykologiska faktorer omformar konsumtionsmönster och öppnar för framtida forskning om långsiktiga konsekvenser av sociala mediers påverkan på hållbar konsumtion och trender inom restaurangbranschen.

Place, publisher, year, edition, pages
2025. , p. 56
Keywords [en]
Generation Z, Social media, Short-form video, FOMO, eWOM, Theory of Planned Behavior, Diffusion of Innovation, SERVQUAL, Consumer behavior
Keywords [sv]
Generation Z, Sociala medier, Kortformatsvideo, FOMO, eWOM, Teori om planerat beteende, Spridning av innovation, SERVQUAL, konsumtionsbeteende
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-58107OAI: oai:DiVA.org:sh-58107DiVA, id: diva2:1998842
Subject / course
Business Studies
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Available from: 2025-09-18 Created: 2025-09-17 Last updated: 2025-10-07Bibliographically approved

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Citation style
  • apa
  • ieee
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  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
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  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
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