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Emotions, culture intelligence, and mutual trust in technology business relationships
University of Leeds, United Kingdom.
University of Leeds, United Kingdom.
University of Leeds, United Kingdom.
Södertörns högskola, Institutionen för samhällsvetenskaper, Företagsekonomi. Hanken School of Economics, Finland.ORCID-id: 0000-0003-2125-6155
Vise andre og tillknytning
2022 (engelsk)Inngår i: Technological forecasting & social change, ISSN 0040-1625, E-ISSN 1873-5509, Vol. 181, artikkel-id 121770Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Both scholars and practitioners highlight the critical role of mutual trust in cross-border technology business relationships. Yet the alliance literature has overlooked the role of emotions and cultural intelligence in developing mutual trust. In a cross-sectional survey of 210 technology business relationships, we find that both a partner's expressing and evoking emotional states are positively associated with mutual trust. We also observe that while interaction with cultural intelligence strengthens the relationship of expressing emotional states with mutual trust, awareness of cultural intelligence weakens it. In addition, awareness of cultural intelligence positively moderates the link between evoking emotional states and mutual trust but negatively conditions the link between expressing emotional states and mutual trust. These findings highlight the importance of emotions as organizational capabilities that can help create an exchange environment characterized by open communication and confidence that partners will meet agreed-on obligations.

sted, utgiver, år, opplag, sider
Elsevier, 2022. Vol. 181, artikkel-id 121770
Emneord [en]
Mutual trust, Cultural intelligence, Emotional states, Technology business relationships
HSV kategori
Identifikatorer
URN: urn:nbn:se:sh:diva-49633DOI: 10.1016/j.techfore.2022.121770ISI: 000822688900005Scopus ID: 2-s2.0-85131434257OAI: oai:DiVA.org:sh-49633DiVA, id: diva2:1684718
Tilgjengelig fra: 2022-07-28 Laget: 2022-07-28 Sist oppdatert: 2025-10-07bibliografisk kontrollert

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