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  • 1.
    Hultman, Caroline
    et al.
    Södertörn University College, School of Business Studies.
    Abrahamsen, Maria
    Södertörn University College, School of Business Studies.
    Förutsättningar för intern marknadsföring inom grundskolan 2010: 1 + 1 = 3 Nya insikter om förhållandet mellan tal, lärare och ledning2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    With the reformation of the Swedish schoolsystem in the early 1990s, which allowed for private actors to operate schools, the conditions for schools have changed and competition has increased. Marketing of schools has become increasingly common and the reputation of schools has become crucial. Previous research has shown that employee satisfaction leads to satisfied and loyal customers, companys who take care of their employees and act on their ideas show better results. Therefore, internal marketing is seen as a tool to manage the changed conditions for competition. The purpose of this paper is to obtain understanding and describing from management's perspective the factors within the school sector that affect the internal communication and what conditions these factors provide for internal marketing. The study has adopted a Grounded Theory-inspired approach and applies interviews to answer the purpose. Five informants in senior positions in elementary schools in Stockholm participated. The investigation has concluded that factors as organizational size and age have a bearing on how the internal marketing work out, but also governement´s and principal´s attitudes towards staff is important. There are good possibilities for the internal marketing in elementary schools, but a deliberate work has to be done at all organizational levels and a keen customer focus must be held, only then can the internal marketing work as a tool to deal with the changing competition.

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