This report present the work of the service Hästjuristen and the difficulties with designing and developing a website which induces credibility and trust. Hästjuristen is a completely new service that offers information about jurisprudence and the possibility of downloading contracts concerning horses. The goal has been to develop a fully functional service which is appealing, user friendly and confidence inspiring to make it easier for people to obtain correct contracts for their own needs.
The work with the service has been based on three theoretical models for development of e-commerce. Interviews, personas, prototypes and users test have been parts of the working procedure.
The result is a web based service which offers horse contracts for downloading, information regarding jurisprudence concerning horses and membership on the site. The website is fully responsive and coded using CSS, HTML, PHP and JavaScript.