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  • 1.
    Bonow, Madeleine
    et al.
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Miljövetenskap.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Community gardening in Stockholm: participation, driving forces and the role of the municipality2018Ingår i: Renewable Agriculture and Food Systems, ISSN 1742-1705, E-ISSN 1742-1713, Vol. 33, nr 6, s. 503-507Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The paper reports on a study of community gardening in Stockholm. We contribute to the body of knowledge about the sustainability of community gardens and this new form of citizen-led initiatives in Stockholm, with the ambition of creating a debate about the best way to sustain and develop these initiatives in Sweden. We argue that although community gardening may provide leverage for means of developing a sustainable city, it is a marginal phenomenon and contributes little to sustainable development its present form. Through interviews we have investigated how the citizens and municipality officers of Stockholm try to adapt to the renewed interest in community gardening by looking at the policy makers’, municipality officers’ and grassroots movements’ incentives to start community gardens. We specifically focus on how the community gardeners articulate their reasons for participating in collaborative initiatives in the city and how these expectations evolve when they are faced with the reality of gardening and the problems relating to producing food in the city. We have found that there are a growing number of citizens and local authorities advocating community gardening, but the sustainability and endurance of gardens are hampered by vague responsibilities, lack of leadership and unclear expectations of the outcome. Community gardening cases in Stockholm contribute to the debate by exemplifying how formal (e.g. policy making) and informal advocacy (e.g. civic engagement in community gardening) groups are collaborating, but also showing that they often have different agendas and initial motivations for setting up new gardens. We argue that uncritical enthusiasm results in an overly instrumental approach to governance of community gardening and that the sustainability and endurance of the community gardening is not an issue that the governing bodies plan for, and hence it is forgotten. We suggest some routes forward, involving employing facilitators from various stakeholders such as the municipality, housing companies and various NGOs.

  • 2.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Gilla, dela, följ: om de sociala mediernas ekosystem2018Ingår i: Reflekterande texter om digitala media: ett forskningskompendium till teaterföreställningen Spegla mig - ett drama av Rebecca Örtman, Stockholm: Styx förlag , 2018, s. 21-31Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 3.
    Bäckström, Stina
    et al.
    Södertörns högskola, Institutionen för kultur och lärande, Centrum för praktisk kunskap.
    Huitric, Miriam
    Stockholms universitet.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Reflekterande texter om digitala media: Ett forskningskompendium till teaterföreställningen Spegla mig – ett drama av Rebecca Örtman, konstnärlig ledare för RATS Teater2018Bok (Övrig (populärvetenskap, debatt, mm))
  • 4.
    Norton, Juliet
    et al.
    University of California, Irvine, USA.
    Raturi, Ankita
    University of California, Irvine, USA.
    Nardi, Bonnie
    University of California, Irvine, USA.
    Prost, Sebastian
    Open Lab, Newcastle University, UK.
    McDonald, Samantha
    University of California, Irvine, USA.
    Pargman, Daniel
    KTH.
    Bates, Oliver
    Lancaster University, UK.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Tomlinson, Bill
    University of California, Irvine, USA.
    Herbig, Nico
    German Research Center for Artificial Intelligence (DFKI).
    Dombrowski, Lynn
    Indiana University, Purdue University, Indianapolis, USA.
    A Grand Challenge for HCI: Food + Sustainability2017Ingår i: interactions, ISSN 1072-5520, E-ISSN 1558-3449, Vol. 24, nr 6, s. 50-55Artikel i tidskrift (Refereegranskat)
  • 5.
    Rossitto, Chiara
    et al.
    Stockholm University.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Barkhuus, Louise
    The IT University of Copenhagen, Copenhagen, Denmark.
    Interactive Performance As a Means of Civic Dialogue2017Ingår i: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, New York: Association for Computing Machinery (ACM), 2017, s. 4850-4862Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper presents a case study of an interactive performance that was produced and designed to encourage civic engagement and reflection in relation to the social tensions in a low-income suburb, mostly inhabited by people with immigrant backgrounds. The design of the technological setup in the performance encouraged participation by means of text entries that audience members could share with others. The analysis draws on the corpus of interview and observational data collected, as well as the related text messages that were shared during the performance. We illustrate the different levels at which citizens make sense of societal issues they are concerned about, as well as the audience-citizens' perception of participating in such an artistic experience.

  • 6.
    Eriksson, E.
    et al.
    KTH.
    Pargman, D.
    KTH.
    Bates, O.
    Lancaster University, UK.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Gulliksen, J.
    KTH.
    Anneroth, M.
    Ericsson.
    Berndtsson, J.
    InUse.
    HCI and UN's sustainable development goals: Responsibilities, barriers and opportunities2016Ingår i: NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction, New York: Association for Computing Machinery (ACM), 2016, artikel-id 140Konferensbidrag (Refereegranskat)
    Abstract [en]

    Despite increasing interest, Sustainable HCI has been critiqued for doing too little, and perhaps also at times for doing the wrong things. Still, a field like Human-Computer Interaction should aim at being part of transforming our society into a more sustainable one. But how do we do that, and, what are we aiming for? With this workshop, we propose that HCI should start working with the new global Sustainable Development Goals (SDG) that were formally adopted by the UN in September 2015. How can Sustainable HCI be inspired by, and contribute to these goals? What should we in the field of HCI do more of, and what should we perhaps do less of? In what areas should we form partnerships in order to reach the Sustainable Development Goals and with whom should we partner?

  • 7.
    Bonow, Madeleine
    et al.
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Miljövetenskap.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Urban Community Gardens’ Contribution to the New Rurality: An Example from Stockholm (Sweden)2016Ingår i: Challenges for the New Rurality in a Changing World: Proceedings from the 7th International Conference on Localized Agri-Food Systems: 8-10 May 2016, Södertörn University, Stockholm, Sweden / [ed] Paulina Rytkönen & Ursula Hård, Huddinge: Södertörns högskola, 2016, s. 37-38Konferensbidrag (Refereegranskat)
    Abstract [en]

    In the global North, there has been a considerable renewed interest for urban agriculture (UA) as a means to re-localize food systems by shortening food supply chains. This can be done by local food initiatives, such as community gardens. This paper is iscussing community gardens in Stockholm. We have choose to look at community gardens under the lens of neoliberal governmentality. Material has been gathered through participatory attendants on meetings, interviews and surveys. The results show that in Stockholm one can to some extent see urban gardening practices as agents of counter-neoliberal urban transformation. But also as an expression of the new rurality were the citizens desire to shorten the food chain and re connect with their food and to create new food regimes.

  • 8.
    Hansen, Kjetil Falkenberg
    et al.
    KTH Royal Institute of Technology.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Tutored academic writing as motivation and a formative assessment for learning2015Ingår i: KTH Scholarship of Teaching and Learning 2015: Abstracts, Stockholm: KTH , 2015, s. C6-Konferensbidrag (Refereegranskat)
  • 9.
    Lundmark, Sofia
    et al.
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik. Uppsala University.
    Normark, Maria
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik.
    Designing Gender in Social Media: Unpacking Interaction Design as a Carrier of Social Norms2014Ingår i: International Journal of Gender, Science and Technology, ISSN 2040-0748, E-ISSN 2040-0748, Vol. 6, nr 2, s. 223-241Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper we focus on interaction design as the practice of designing interactive and digital products, services, systems and/or environments. Of interest in the area of interaction design is people’s use of designed things, which also makes it relevant to relate interaction design to the social norms present in society, such as gendered norms. We present three different cases in which we have analyzed different aspects of interface design and put a specific focus on interaction design as a carrier of social and gendered norms. The first case concerns a qualitative study of how young girls interact with and present themselves in a photo blog website. The second case is a study of the way that young women entrepreneurs use the functionality of social media to mold an attractive online persona (an invented, or adjusted, character that one wants to put forward). The third case is based on a study of the development of the national youth counseling site in Sweden. By using the concepts of interference and social norms as analytic tools, we exemplify various ways in which social norms, such as gender norms, diversity, power relations, equality, marginalization, etc. are part of interaction design and how the interface design reinforces norms and provides a far from neutral arena. In this paper, gender is highlighted in relation to social norms and values in society and social expectations and hierarchies. On the basis of our findings from the three different cases, we argue that there is a need to unpack how digital design embeds gender norms and to demonstrate how the relationship between norms and design can be critically examined.

  • 10.
    Normark, Maria
    et al.
    Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Medieteknik. Stockholms universitet.
    Tholander, Jakob
    Stockholms universitet.
    Performativity in Sustainable Interaction: The Case of Seasonal Grocery Shopping in EcoFriends2014Ingår i: CHI '14 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York: ACM Press, 2014, s. 271-280Konferensbidrag (Refereegranskat)
    Abstract [en]

    The EcoFriends application was developed as an attempt tosupport grocery shopping adjusted to vegetables’seasonality through a performative approach to interactionand interactive applications. The design aimed at criticalreflection and inspiration among users, rather thanachieving a certain kind of persuasion. This guided thepractical design to be modelled around open-endednessand social voices to challenge ideas and points of view. Weargue that research addressing design for interactions aboutvalue-laden concepts such as sustainable action need tofind ways of supporting various knowledge discourses, bydistinguishing between performative and representationaltechnologies. The approach allowed us to identify anumber of design challenges regarding interactivetechnology and interaction design in relation to aspects ofknowledge and truth, trust, negotiation and responsibility.

  • 11.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Book Review: Cooperative Work and Coordinative Practices: Contributions to the Conceptual Foundations of Computer-Supported Cooperative Work (CSCW), Kjeld Schmidt2012Ingår i: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 21, nr 6, s. 591-596Artikel, recension (Övrigt vetenskapligt)
  • 12.
    Lundmark, Sofia
    et al.
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik. Uppsala University.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik. Stockholm University.
    Reflections on norm-critical design efforts in online youth counselling2012Ingår i: Proceedings of the 7th Nordic Conference on Human-Computer Interaction, Making Sense Through Design, NordiCHI ’12 ACM: Making Sense Through Design, New York: Association for Computing Machinery (ACM), 2012, s. 438-447Konferensbidrag (Refereegranskat)
  • 13.
    Tholander, Jakob
    et al.
    Data- och systemvetenskap, Stockholms universitet.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Rossitto, Chiara
    Data- och systemvetenskap, Stockholms universitet.
    Understanding Agency in Interaction Design Materials2012Ingår i: CHI '12 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York: Association for Computing Machinery (ACM), 2012, s. 2499-2508Konferensbidrag (Refereegranskat)
  • 14.
    Lundmark, Sofia
    et al.
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik. Uppsala university.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik. Mobile Life Centre, Kista, Sweden.
    Räsänen, Minna
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Exploring Norm-Critical Design in Online Youth Counselling2011Ingår i: 1st International Workshop on Values in Design - Building bridges between RE, HCI & Ethics: 6th of September, 2011, Lisbon, Portugal / [ed] Christian Detweiler, Alina Pommeranz, Jeroen van den Hoven, Helen Nissenbaum, 2011, s. 41-47Konferensbidrag (Refereegranskat)
    Abstract [en]

    Although digital artefacts constitute a fundamental part of thecontemporary lifestyle it is seldom discussed how the use of such objects affect the way we understand the world. We propose a new concept, norm-­critical design, in which the unit of analysis is the interaction design consisting of technology, interaction, images, sounds, text and how they together construct meaning. We argue that there is a need to unpack how digital design embeds norms and to examine how the relationship between norms and design can becritically examined. We base our discussion on studies of online youth counselling.

  • 15.
    Westerlund, Markus
    et al.
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Holmquist, Lars Erik
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Express Location: Supporting Coordination of Mobile Delivery Work2011Ingår i: CSCW'11: Proceedings of the ACM 2011 conference on Computer supported cooperative work / [ed] Pamela Hinds, John C. Tang, Jian Wang, New York, NY, USA: Association for Computing Machinery (ACM), 2011, s. 729-732Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper introduces Express Location, a mobile web application, supporting drivers in delivery service in the daily coordination of work. Remote communication and cooperation takes place on a shared map view around the drivers’ locations and next stop, through a drawing/doodling tool and multiple visual object representations. The aim is to understand the working situation and the use of locations in the daily work to better support the coordination of mobile delivery work.

  • 16.
    Lundmark, Sofia
    et al.
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    Normark, Maria
    Södertörns högskola, Institutionen för kommunikation, medier och it, Medieteknik.
    New Understandings of Gender and Identity Construction by Norm-Critical Design2011Ingår i: Gender & ICT '11: The 6th European Conference on Gender and ICT Feminist Interventions in Theories and Practices : 8-10th March 2011, Umeå Univercity, Sweden, Umeå: Umeå universitet , 2011, s. 13-Konferensbidrag (Refereegranskat)
    Abstract [en]

    Critical perspectives are rare in human-computer-interaction (HCI) research. Although digital artifacts constitute a fundamental part of the contemporary lifestyle it is seldom discussed how the use of such objects affect the way we understand the world. We propose a new concept, norm-critical design, in which the unit of analysis is the interaction design consisting of technology, interaction, images, sounds, text and how they together construct meaning.  We argue that there is a need to unpack how digital design embeds norms and to examine how the relationship between norms and design can be critically examined.

         The discussion in this paper is based on two different empirical studies. First we will discuss how normative structures are present in the image blog site bilddagboken.se The other empirical material that we discuss is a case study of the design work in a youth counselling site in Sweden (umo.se). The case study gives examples of how different design elements are used in the design and development of websites in order to create a norm-critical experience for the users. We describe how these concerns affect the design outcome in the development of an animation about love.

  • 17. Bogdan, Cristian
    et al.
    Rossitto, Chiara
    Normark, Maria
    Jorge (Adler), Pedro
    Eklundh, Kerstin Severinson
    On a Mission without a Home Base: Conceptualizing Nomadicity in Student Group Work2006Ingår i: Cooperative systems design: seamless integration of artifacts and conversations - enhanced concepts of infrastructure for communication / [ed] Hassanaly P, Herrmann T, Kunau G, Zacklad M, Amsterdam: IOS Press , 2006, s. 23-38Konferensbidrag (Refereegranskat)
    Abstract [en]

    We are observing that the current body of CSCW research is focusing either on stable workplaces with a single cooperative unit or on mobile work, with highly mobile professionals. We are attempting to fill the gap between workplace and mobile with a field study of student work, which we regard as exhibiting a high degree of nomadicity. After comparing student work with centres of coordination and mobility work, we unpack the notion of nomadicity as a work condition, constituted by a complex of discontinuities, leading to work partitioning and re-assembly. We draw design and methodological implications.

  • 18. Normark, Maria
    et al.
    Randall, Dave
    Local expertise at an emergency call centre2005Ingår i: ECSCW 2005: Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work, 2005, s. 347-366Konferensbidrag (Refereegranskat)
    Abstract [en]

    Some important research has been undertaken in recent years on knowledgemanagement within the CSCW community, drawing attention to the inherently socialproperties of knowledge and how it is shared. Much of this work has demonstrated thecomplex and sophisticated needs of so-called knowledge workers, and the requirementfor better understandings of knowledge sharing processes. The example we present inthis paper is that of knowledge work in emergency calls at SOS Alarm in Sweden, currentlyof interest because of a planned new system that will allow for centre-to-centrecase coordination and not only within the centre. What makes such a case interesting isthat workers in this context face an unlimited variety of incidents that require interpretation,decision and coordination, many of which require the deployment of local knowledgeand, as importantly, have to be dealt with in a timely fashion. In this paper we focus onhow a number of people work to combine their knowledge and expertise in a time effectiveway.

  • 19.
    Normark, Maria
    KTH.
    Work and Technology Use in Centers of Coordination: Reflections on the relationship between situated practice and artifact design2005Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    The research problem explored in this thesis is how technology and work practice are related in coordinative situations (collocated and over distance). Further, the problem of how this kind of research results can be transformed and used in the development of new technology is discussed.

    Air Traffic Control and Emergency Call Centers are the two domains where the complex process of coordination in a time and safety critical setting has been studied. The methodological approach taken in the field studies is ethnographic, a qualitative method with a descriptive outcome. Air traffic controllers focus on keeping the airspace organized so that the aircraft are separated at all times, as well as are given an economic route by e.g. slowing down so that they do not have to wait in the air for traffic ahead. In order to manage the control of the national airspace, it is divided into geographical sectors each of which is controlled by 1-2 controllers. The aircraft cross many sectors during one flight and each time they cross a sector border there is a handover of responsibility between the controllers. The controllers have a large number of tools that they orchestrate in order to maintain control and keep records of the orders given to the pilots. The situation in one sector has therefore been locally stored at their work position. It is shown in the thesis how the social interaction and the technology support are ordered to broadcast the locally stored information.

    Emergency call centers at SOS Alarm are in contrast to the ATC centers fully computerized. The operators use CoordCom, a system that is currently in the process of being renewed. When a telephone call to the emergency number 112 is received in one of the 20 local centers in Sweden, a receiving operator initiates the case by interviewing the caller in order to categorize the incident. Often, an incident consists of a number of conditions that together make an emergency. It is shown that accountability of decisions and local knowledge of the center’s responsibility area are two important parts of coordination at SOS Alarm.

    A question that has been of interest during the studies is what possibilities ethnographic observations provide when used as a starting point in a design project. The final study provided a description of how the ethnographic material from the emergency call center study was explored and transformed in order to create concrete functionality and design.

    The thesis contributes with examples from the workplace studies of how people interact with each other through the technology and how skills, local knowledge and professional concerns shape the interaction. It also contributes with reflections on how descriptions and experiences of work practice and technology use in the field can serve as a foundation in shaping and designing new ideas and new functionality for future systems.

    The papers included in this thesis shows results on four issues in relation to coordination and technology:

    -Coordinative work practice and implications in using video/audio in a distributed setting

    -Support for accountability in decision-making in a distributed setting

    -The role of local knowledge and combined expertise in a local collocated center

    -The transformation of ethnographic observations in the design process

    The thesis also shows the importance of a further definition of the dichotomy of collocated and distributed work in order to inform technology. An analysis of the dichotomy based on the field study results is presented in the thesis.

  • 20. Normark, Maria
    Open audio/video links as means for coordination - two case studies2004Ingår i: Proceedings of the Hawaii International Conference on System Sciences / [ed] Ralph H. Sprague, Los Alamitos: IEEE , 2004, s. 295-304Konferensbidrag (Refereegranskat)
    Abstract [en]

    From the multitude of workplace studies that we have seen during the last decades, it has been shown that a common environment to a large extent supports coordination of work. The use of common artifacts and awareness of the co-workers activities effortlessly afford communication of the current state of work. Inevitably, a question arises: how can we get similar support for distributed groups? One idea has been to use a continuously open video and/or audio link, i.e. a media space, to support the informal coordination possibilities that are lacking in a distributed setting. In this paper, two cases from air traffic control are presented, where the long-term use of video and audio links plays an important role for communicating real-time updates of the state of work. The possibility to overhear and oversee what the colleagues are doing in remote positions reduces to a large extent the amount of obtrusive and time-consuming phone calls. The features and the successful use of these so-called focused media spaces are discussed in this paper.

  • 21. Normark, Maria
    Sense-making of an emergency call: possibilities and constraints of a computerized case file2002Ingår i: Proceedings of the second Nordic conference on Human-computer interaction / [ed] Olav W Bertelsen, New York: ACM , 2002, s. 81-90Konferensbidrag (Refereegranskat)
    Abstract [en]

    Work in control rooms, or so-called Centers of coordination, challenges both humans and technology. The people working there have to be able to make quick decisions as well as be alert during less busy times. The work has to be coordinated within the group, since the operators are much depending on each other's work. This places special demands on the technology; it should be fast, trustworthy and easy to manipulate so that the complexity of the work is reduced.SOS Alarm is a company that is responsible for managing the telephone calls made to the emergency telephone number 112 in Sweden. The SOS operators receive, categorize, document, dispatch and monitor the incoming cases. This paper discusses SOS operators work; how they coordinate the information and tasks between them; how the technology supports that work. This study presents a fully computerized setting, compared to many other studies of centers of coordination that are not.

  • 22.
    Normark, Maria
    KTH.
    Using technology for real-time coordination of work: a study of work and artifact use in the everyday activities at SOS Alarm2002Licentiatavhandling, monografi (Övrigt vetenskapligt)
    Abstract [en]

    Work in control rooms, or so-called Centers of coordination, places demands both on humans and technology. The people working there have to be able to make quick decisions as well as be alert during less busy times. The work has to be coordinated within the group, since the operators are much depending on each other's work. This places special demands on the technology; it should be fast, trustworthy and easy to manipulate so that the complexity of the work is reduced. This type of work has been a source of interest in the research area of Computer Supported Cooperative Work, especially so since the needs for real-time coordination is great in these settings.

    SOS Alarm is a company that is responsible for managing the telephone calls made to the emergency number 112 in Sweden. They have 20 centers covering Sweden. This thesis present an overview of the SOS operators work; how they coordinate the information and tasks between them; how the technology supports that work. This study presents a fully computerized setting, compared to many other studies of centers of coordination that are not.

    This ethnographic workplace study has been inspired by ethnomethodological perspectives as well as earlier field studies of work and technology use. Its main results are a description of the work practice and technology at two centers, implications for design of a new computer aided dispatch system that is currently developed at SOS Alarm and general design ideas for control rooms.

  • 23. Berndtsson, Johan
    et al.
    Normark, Maria
    The coordinative functions of flight strips: air traffic control revisited1999Ingår i: Proceedings of the international ACM SIGGROUP conference on Supporting group work, GROUP '99 / [ed] Stephen C Hayne, New York: ACM , 1999, s. 101-110Konferensbidrag (Refereegranskat)
    Abstract [en]

    Cooperation in time-critical and physically distributed worksettings, such as air traffic control, requires extensive coordinationbetween the involved actors. For this coordination to beefficient the controllers rely both on the comprehensive use ofrules and procedures, and on artifacts supporting them infollowing these procedures. At the Copenhagen Air TrafficControl Center this coordination is largely carried out throughthe use of a flight plan database system, paper flight strips, anda closed-circuit television system. In relation to the introductionof a new and increasingly automated system in the year 2003 this paper discusses the coordinative functions served bythese three, soon to be replaced, artifacts from a design perspective.Despite the skepticism expressed in previous research,our results show that a further computerization couldbe successful if the coordinative functions the system currentlyfulfills are properly preserved.

  • 24. Normark, Maria
    Transforming field observations into functions: on the use of an ethnographic study in the design processManuskript (preprint) (Övrigt vetenskapligt)
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