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  • 1.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Landqvist, MatsSödertörn University, School of Culture and Education, Swedish Language.Tykesson, IngelaSödertörn University, School of Culture and Education, Swedish Language.
    Språk och identitet: Rapport från ASLA:s symposium, Södertörns högskola 8–9 maj 20142015Conference proceedings (editor) (Other academic)
    Abstract [sv]

    Språk och identitet var temat för ASLA:s symposium som hölls på Södertörns högskola under två dagar i maj 2014. Under symposiet kunde vi ta del av ett fyrtiotal bidrag av föreläsare som rapporterade från forskning inom ett stort antal områden. I flertalet bidrag låg fokus på språkets roll för identitetsskapande processer i arbetsliv, utbildning eller medier. Sammantaget visade bidragen att det språkvetenskapliga fältet erbjuder en rad olika metoder för att analysera språkets roll i konstruktionen och förhandlingen av identitet.

    I flera bidrag kopplas identitet till flerspråkighet och lärande, medan andra rör identitet och flerspråkighet i arbetslivet, till exempel de nya krav på litteracitet som förändrade organisationsformer för med sig.

    Tretton av symposiebidragen presenteras i den här volymen. De flesta undersökningarna är gjorda på svenskt språkområde, men till symposiet kom glädjande nog även föredragshållare från en rad andra länder.

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    Språk och identitet: Rapport från ASLA:s symposium, Södertörns högskola 8–9 maj 2014
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  • 2.
    Kahlin, Linda
    et al.
    Södertörn University, School of Communication, Media and it, Swedish language.
    Tykesson, Ingela
    Södertörn University, School of Communication, Media and it, Swedish language.
    Att få grepp om samtalskontexten2012In: Med språket som arbetsredskap: sju studier av kommunikation i vården / [ed] Anna-Malin Karlsson, Mats Landqvist, Hanna Sofia Rehnberg, Huddinge: Södertörns högskola , 2012, p. 91-104Chapter in book (Refereed)
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    Att få grepp om samtalskontexten
  • 3.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Tykesson, Ingela
    Södertörn University, School of Culture and Education, Swedish Language.
    Identity attribution and resistance among Swedish-speaking call centre workers in Moldova2016In: Discourse Studies, ISSN 1461-4456, E-ISSN 1461-7080, Vol. 18, no 1, p. 87-105Article in journal (Refereed)
    Abstract [en]

    Based on calls to an outsourced call centre in Moldova, where the agents have received training in Swedish, this article deals with some cases when agents are attributed categorical belonging associated with the issue of outsourcing. The aim of the study is to examine how these challenges are handled within interaction. The analysis is implemented by a combination of conversation analysis and membership categorization analysis, primarily through the notion of omnirelevance, used to demonstrate the participants’ orientation to social contexts. A main result is the subtle forms of resistance that agents exhibit when they respond to various category-based compliments, oriented to the location and language skills of the agent. One form of resistance is giving minimal responses and another is to return to the transactional procedure. The calls are part of a corpus of 800 calls. A comparative analysis also includes a call to a centre in Sweden.

  • 4.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Tykesson, Ingela
    Södertörn University, School of Culture and Education, Swedish Language.
    Styrning av språkligt beteende på callcenter i Sverige och Moldavien2016In: Svenskans beskrivning 34: Förhandlingar vid Trettiofjärde sammankomsten, Lund den 22–24 oktober 2014 / [ed] Gustafsson, Anna W, Holm, Lisa, Lundin, Katarina, Rahm, Henrik och Tronnier, Mechtild, Lund: Språk och litteraturcentrum, Lunds universitet , 2016, Vol. 34, p. 257-270Conference paper (Refereed)
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    fulltext
  • 5.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Tykesson, Ingela
    Södertörn University, School of Culture and Education, Swedish Language.
    Romanitan, Mihaela Oana
    Karolinska Institutet; Södersjukhuset.
    Methods for studying migrant doctors’ transition to a new language2018In: Explorations in Ethnography, Language and Communication : Capturing Linguistic and Cultural Diversities / [ed] Hållsten, Stina & Nikolaidou, Zoe, Huddinge: Södertörns högskola, 2018, p. 101-125Chapter in book (Refereed)
    Abstract [en]

    Based on a three-year long research project, with a focus on medical doctors’ second language acquisition, the aim of the article is to problematise methodological issues in the process of collecting data. The model for data collection is a combination of participant observation and staged activities that provide opportunities for doctors to speak Swedish in a professional role and reflect on their language learning process. Data has been collected during visits to a medical Swedish language course in Poland and consists of role plays, interviews and focus group discussions. A second part of the data collection consists of recordings of some of the doctor’s real occurring interaction at work in the Swedish context.

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    Methods for studying migrant doctors’ transition to a new language
  • 6.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Tykesson, Ingela
    Södertörn University, School of Culture and Education, Swedish Language.
    Romanitan, Mihaela Oana
    Karolinska institutet.
    Reparationssekvenser i nyanlända läkares samtal med kolleger och patienter2019In: Språk och interaktion, ISSN 2242-2277, E-ISSN 2242-2285, Vol. 5, no 2, p. 27-44Article in journal (Refereed)
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    fulltext
  • 7.
    Landqvist, Mats
    et al.
    Södertörn University, School of Communication, Media and it, Swedish language.
    Tykesson, Ingela
    Södertörn University, School of Communication, Media and it, Swedish language.
    Språklig medvetenhet inom äldreomsorgen2011In: Språk för framtiden - Language for the Future: Rapport från ASLA:s höstsymposium Falun, 12-13 november 2010 - Papers from the ASLA symposium in Falun, 12-13 November 2010 / [ed] A. Ylikiiskilä & M. Westman, Falun: ASLA Svenska föreningen för tillämpad språkvetenskap , 2011, p. 112-124Conference paper (Other academic)
  • 8.
    Tykesson Bergman, Ingela
    Södertörn University, School of Discourse Studies, Swedish language.
    Butikssamtal från 40-tal till 90-tal2006In: Företagsminnen, ISSN 1101-7473, no 2, p. 24-27Article in journal (Other academic)
  • 9.
    Tykesson Bergman, Ingela
    Södertörn University, School of Communication, Media and it, Swedish language.
    Har kunden alltid rätt?2007In: Språkvård, ISSN 0038-8440, no 2, p. 33-37Article in journal (Other (popular science, discussion, etc.))
  • 10.
    Tykesson Bergman, Ingela
    Södertörn University, School of Communication, Media and it, Swedish language.
    Säg aldrig ’Vad får det lov att vara’!: Samtalsnormer i butiker från 1940-talet till i dag2010In: Så skapades den moderna butiken: teknik, ansvar och arbete under 100 år, Bromma: Centrum för näringslivshistoria , 2010, p. 19-52Chapter in book (Other academic)
  • 11.
    Tykesson, Ingela
    Södertörn University, School of Communication, Media and it, Swedish language.
    Välkomna hit till min kassa2010In: Språktidningen, ISSN 1654-5028, no 6, p. 18-23Article in journal (Other academic)
  • 12.
    Tykesson, Ingela
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Kahlin, Linda
    Södertörn University, School of Culture and Education, Swedish Language.
    Att ge eller inte ge återkoppling: moldavisk callcenterpersonal i dialog med svenska uppringare2014In: Nordand: nordisk tidsskrift for andrespråksforskning, ISSN 0809-9227, E-ISSN 2535-3381, Vol. 9, no 1, p. 89-115Article in journal (Refereed)
    Abstract [en]

    A consequence of globalization is that more and more people communicate in a language other than the one they normally use in their everyday lives. By focusing on examples of phone calls received at an outsourced call centre in Moldova, we want to highlight a particular challenge for the telephone operators, who have a foreign language – Swedish – as their working language. The question-answer sequences analysed in this study show how the operators provide feedback on the information requested by callers in a so-called third turn. The callers are people in Sweden who have been granted transportation service on account of disability. Feedback being minimal or completely omitted is a common pattern in transportation service calls, but in some cases the lack of feedback leads to that the respondent feels insecure, thinking the answer needs to be repeated or clarified. One explanation for the omitted third turn is the drive for efficiency.  Some other possible explanations discussed in this article are insufficient communication skills among operators and differences in local conversation cultures.  

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    fulltext
  • 13.
    Tykesson, Ingela
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Kahlin, Linda
    Södertörn University, School of Culture and Education, Swedish Language.
    ”Va du pratar bra svenska”: värderingar i färdtjänstsamtal till Moldavien2013In: Språk i undervisning: rapport från ASLA:s vårsymposium, Linköping, 11-12 maj, 2012 = papers from the ASLA symposium in Linköping, 11-12- May, 2012 / [ed] Christina Rosén, Per Simfors, Ann-Kari Sundberg, Linköping: Svenska föreningen för tillämpad språkvetenskap , 2013, p. 183-194Conference paper (Refereed)
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    Värderingar i färdtjänstsamtal till Moldavien
  • 14.
    Tykesson, Ingela
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Kahlin, Linda
    Södertörn University, School of Culture and Education, Swedish Language.
    Romanitan, Mihaela Oana
    Karolinska Institutet.
    Samma arbete, nytt språk: byte av arbetsspråk för läkare med utländsk bakgrund2017In: Språk och norm: Rapport från ASLA:s symposium Uppsala universitet 21–22 april 2016. Language and norms. Papers from the ASLA Symposium at Uppsala University 21–22 April, 2016. / [ed] Bendegard, S, Melander Marttala, U. & Westman, M., Uppsala: ASLA: Svenska föreningen för tillämpad språkvetenskap , 2017, Vol. 26, p. 139-146Conference paper (Refereed)
    Abstract [sv]

    De flesta svenska landsting rekryterar aktivt läkare, framför allt specialister, i andra länder. Hela 58 procent av de läkare som fick sin svenska läkarlegitimation 2014 var utbildade i ett annat land. Vårt forskningsprojekt berör läkare som rekryterats från Öst-och Sydeuropa och som får intensivutbildning i svenska i Polen, innan de börjar sina anställningar i Sverige. 

    Det övergripande syftet med projektet är att undersöka hur en yrkesrelaterad språkutbildning som äger rum utanför målspråksmiljön förbereder deltagarna för mötet med svenskt arbetsliv. Inledningsvis har vi undersökt utbildningen på plats i Polen vid tre tillfällen för att få svar på frågor som hur språkutbildningen förbereder för arbetet på ett nytt arbetsspråk och vilka kommunikativa färdigheter som tränas. Senare, efter att läkarna påbörjat sina anställningar i Sverige, kommer vi att undersöka hur väl förberedda de är inför de kommunikativa utmaningar de ställs inför i mötet med den svenska sjukvården.  

    I denna delstudie fokuserar vi på läkarnas förväntningar om sitt arbetsliv i Sverige och deras föreställningar om vad bytet av arbetsspråk kan innebära. Vi intresserar oss för hur deras tidigare erfarenheter från arbete som läkare kan överföras till den nya kontexten och hur deras erfarenheter kan tillämpas på ett nytt språk. Materialet består av intervjuer och fokusgruppssamtal som genomförts med läkarna i slutet av deras språkutbildning, där de utbyter tankar om läkarens samtalskompetens (interaktionskompetens) och hur sådan utvecklas. Visst material från intervjuer med läkare som hunnit påbörja sitt arbete i Sverige ingår också.

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    Samma arbete, nytt språk
  • 15.
    Tykesson, Ingela
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Kahlin, Linda
    Södertörn University, School of Culture and Education, Swedish Language.
    Romanitan, Oana Mihaela
    Karolinska Institutet.
    Utvecklingen av interaktionell kompetens hos läkare som lär sig svenska: Mönster i frågesekvenser i rollspel med patienter2019In: Språk och stil, ISSN 1101-1165, E-ISSN 2002-4010, Vol. NF 29, p. 41-72Article in journal (Refereed)
    Abstract [en]

    County councils in Sweden annually engages foreign-educated doctors from other EU countries, to cover the shortage of doctors. This article examines a group of fourteen doctors that have been recruited from Eastern and Southern Europe to work in Sweden. It investigates the doctors’ development of interactional competence during an intensive Swedish course conducted on a campus in Poland for 14 weeks. The investigation is conducted through role-plays in the form of medical consultations arranged on two occasions in the course, the 6th and 12th week respectively. A total of 28 role-plays have been audio recorded and analysed using conversation analysis, CA. The main question is whether the participants’ ability to respond to the patients’ concerns advanced during the course.

     

    The analysis shows that the doctors’ ability to ask follow-up questions related to the patients’ problem description improved on the second role-play occasion, as well as their ability to demonstrate their understanding of the patients’ descriptions. There is also a tendency, the second time, for follow-up questions to lead to more fully developed responses from the patients. The result therefore indicates that the doctors’ interactional competence increased during the course, despite the fact that the language teaching during the course is mainly based on written texts. In addition, a minor quantitative analysis indicates a faster talk rate, increased length of turns, and fewer hesitation marks during the second role play. 

     

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    Särtryck 2019 tykesson m.fl.
  • 16.
    Tykesson, Ingela
    et al.
    Södertörn University, School of Communication, Media and it, Swedish language.
    Landqvist, Mats
    Södertörn University, School of Communication, Media and it, Swedish language.
    Språkstimulerande övningar för personal inom äldreomsorgen: Metodutveckling med forskarstöd2011Report (Other academic)
  • 17.
    Tykesson-Bergman, Ingela
    Stockholms universitet.
    Samtal i butik: Språklig interaktion melllan biträden och kunder2006Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The subject of this study is language use in a special type of social activity: the exchange of goods, services and information in a commercial setting. The main aim is to gain an understanding of the work that shop assistants perform using language. In the analysis, the focus is on verbal routine work. One part of the analysis thus entails mapping the typical utterances and conversational sequences related to such activities. Another part involves investigating how much non-task-oriented interaction the various activities require or “tolerate”, for instance, in the form of “small talk”.

    A central theme in the study is the interactants’ conversational rights and obligations, from the perspective of politeness theory, especially Fraser’s theory of the conversational contract. The service encounters are categorised as activity types, according to Levinson’s activity theory. In the comparative parts of the study, the concept of pragmeme is used as a tool to examine different realisations of prototypical situated communicative acts.

    The empirical material consists of authentic conversations, analysed by methods borrowed from conversation analysis. The conversations were recorded at a supermarket checkout till, a deli counter with manual service and an information desk in a bookshop. It turned out that only a few of the customer conversations were without complications. At the supermarket till, for instance, only one out of four conversations was completely routine and unproblematic.

    Also presented is a diachronic investigation of the norms relating to service encounters that have been taking place in shops since the 1940s. The main sources here are manuals and study materials for shop employees, together with interviews and material gathered from role playing. In this part of the study, a number of features in the historical change process are described, for instance in the manner of addressing people and the use of politeness expressions.

1 - 17 of 17
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