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  • 1.
    Karlsson, Anna-Malin
    Södertörn University, School of Communication, Media and it, Swedish language.
    Positioned by Reading and Writing: Literacy Practices, Roles, and Genres in Common Occupations2009In: Written Communication, ISSN 0741-0883, E-ISSN 1552-8472, Vol. 26, no 1, p. 53-76Article in journal (Refereed)
    Abstract [en]

    In the research project Literacy Practices in Working Life, the role played by reading and writing in common nonacademic occupations in Sweden was investigated. The results highlight not only some typical ways of using writing to frame units of work but also differences reflecting the main focus of work ("people" or "things") and overall organizing principles. This article deals with patterns in the use of writing, which may be related to modern ways of organizing work (efficiency and flexibility, personal responsibility, identification with the company, etc.). Case studies show a range of literacy practices-running from extensive and rather complicated uses of writing connected with individual responsibility to very restricted and dependent uses of reading and writing governed by a top-down organization. Examples illustrate how emerging ways of governing work through written discourse, related to the new, knowledge-based work order, create very different roles for workers.

  • 2.
    Karlsson, Anna-Malin
    et al.
    Uppsala University.
    Nikolaidou, Zoe
    Södertörn University, School of Culture and Education, Swedish Language.
    The Textualization of Problem Handling: Lean Discourses Meet Professional Competence in Eldercare and the Manufacturing Industry2016In: Written Communication, ISSN 0741-0883, E-ISSN 1552-8472, Vol. 33, no 3, p. 275-301Article in journal (Refereed)
    Abstract [en]

    This article reports on research addressing the role of incident reporting at the workplace as a textual representation of lean management techniques. It draws on text and discourse analysis as well as on ethnographic data, including interviews, recorded interaction, and observations, from two projects on workplace literacy in Sweden: a study in an eldercare facility and a study in a large factory. Analysis of the data set demonstrates striking similarities, both in the way incident reporting texts are structured and worded and in the literacy practices that contextualize them. Dominant characteristics in the texts are the absence of actors and the structured, process-based approach of problems and problem handling. The forms often generate conflicts in the ways workers are asked to textually represent an incident. In this article, we argue that lean thinking has penetrated texts and literacy practices of two considerably different workplaces, and this has a large impact on the way workers are instructed to think and act with regard to problem handling techniques.

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CiteExportLink to result list
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
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  • html
  • text
  • asciidoc
  • rtf