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  • 1.
    Kahlin, Linda
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Tykesson, Ingela
    Södertörn University, School of Culture and Education, Swedish Language.
    Identity attribution and resistance among Swedish-speaking call centre workers in Moldova2016In: Discourse Studies, ISSN 1461-4456, E-ISSN 1461-7080, Vol. 18, no 1, p. 87-105Article in journal (Refereed)
    Abstract [en]

    Based on calls to an outsourced call centre in Moldova, where the agents have received training in Swedish, this article deals with some cases when agents are attributed categorical belonging associated with the issue of outsourcing. The aim of the study is to examine how these challenges are handled within interaction. The analysis is implemented by a combination of conversation analysis and membership categorization analysis, primarily through the notion of omnirelevance, used to demonstrate the participants’ orientation to social contexts. A main result is the subtle forms of resistance that agents exhibit when they respond to various category-based compliments, oriented to the location and language skills of the agent. One form of resistance is giving minimal responses and another is to return to the transactional procedure. The calls are part of a corpus of 800 calls. A comparative analysis also includes a call to a centre in Sweden.

  • 2.
    Magnusson, Simon
    et al.
    Södertörn University, School of Culture and Education, Swedish Language.
    Stevanovic, Melisa
    Tampere University, Finland.
    Sexual consent as an interactional achievement: Overcoming ambiguities and social vulnerabilities in the initiations of sexual activities2023In: Discourse Studies, ISSN 1461-4456, E-ISSN 1461-7080, Vol. 25, no 1, p. 68-88Article in journal (Refereed)
    Abstract [en]

    Sexual consent is advocated around the world to reduce sexual assault. The widespread affirmative consent model emphasizes a need for unambiguous consent. In this paper, we contribute to a deeper understanding of how ambiguities in the initiations of sexual activities are routinely solved to achieve consent. Drawing on conversation analytic research on joint decision-making, and a dataset of 80 cases of sexual initiation in contemporary TV-series and movies, we investigate the interactional practices by which sexual activities are presented as consensual and how consent is achieved across sequences of interaction. We found there to be social advantages of synchronous initiation, compared to sequential verbal initiations, which were associated with various social vulnerabilities. These vulnerabilities could however be circumvented by two practices, each of which made use of a distinct combination of verbal and embodied resources. While ambiguities exist, our results oppose the idea of sexual consent as a practically hopeless and awkward endeavor. Instead, consent consists of joint action that is achieved through recognizable and systematic ways.

1 - 2 of 2
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
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  • html
  • text
  • asciidoc
  • rtf