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  • 1.
    Elmersjö, Magdalena
    et al.
    Södertörn University, School of Social Sciences, Social Work.
    Sundin, Elisabeth
    Linköping University, Sweden.
    Intra-Organisational Trust and Home Care Services: A Study of the Process of Implementing Trust Based Practices in Municipal Eldercare in Sweden2021In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 25, no 2, p. 3-21Article in journal (Refereed)
    Abstract [en]

    This article contributes to the discussion concerning intra-organisational trust in home care services. The article is based on a study of organisational change and the implementation process for trust-based management in a Swedish municipality. Collection of material involved several organisational levels in the municipality’s home care service and consists of individual interviews, group interviews, observations and a document review. The results show that the municipality has addressed common problems in home care services in Sweden, resolving them with specific solutions that are unique to the municipality. Quality assurance is performed by allowing frontline employees to fully utilise their competences. Management, first line management in particular, is characterised by checks instead of controls. This is in line with the idea of intra-organisational trust and is achieved by building trust between employees with different levels of education and occupations in the organisation. This form of intra- organisational trust is labelled inter-occupational trust. The process of implementing trust-based practices in the municipality is characterised by three quality dimensions: continuity, flexibility and time allocation. These dimensions are central aspects of the arguments for a user’s perspective on collaboration. An important prerequisite in the municipality studied was that organisational change was followed up with adequate resources in the form of working hours, working conditions, education and training.

  • 2.
    Gawell, Malin
    et al.
    Södertörn University, School of Social Sciences, Business Studies. Södertörn University, School of Social Sciences, ENTER forum. Mittuniversitetet.
    Pierre, Anne
    Mittuniversitetet.
    von Friedrichs, Yvonne
    Mittuniversitetet.
    Societal Entrepreneurship: A Cross-Boundary Force for Regional and Local Development Cherished for Multiple Reasons.2014In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 18, no 4, p. 109-130Article in journal (Refereed)
  • 3.
    Gullberg, Cecilia
    et al.
    Södertörn University, School of Social Sciences, Business Studies.
    Svensson, Jenny
    Södertörn University, School of Social Sciences, Public Administration. Södertörn University, School of Social Sciences, Academy of Public Administration.
    Institutional Complexity in Schools: Reconciling Clashing Logics Through Technology?2020In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 24, no 1, p. 49-71Article in journal (Refereed)
    Abstract [en]

    The article analyses the introduction and use of an IT platform in two Swedish schools. The aim is to examine the role of information systems in shaping institutional complexity, and the research questions addressed are: what logics are manifested through the use of the system and how do they interact with each other in relation to teachers’ emerging work practices? The article is based on a qualitative case study of how teachers and principals perceive and use the system, and it combines theoretical thinking on institutional logics and complexity with ideas on materiality and its role in organisational change. An analysis of three teacher practices that are emerging with use of the system enables a discussion of the presence and, notably, interplay of three primary logics. Logics of professionalism, bureaucracy and management are shown to interrelate in competitive but, primarily, cooperative ways. The very materiality of the IT system is shown to attenuate experiences of incompatibilities between logics and facilitate the management of different logics when they are actually perceived to be incompatible. Contrary to what much previous literature on institutional complexity in the field of education suggests, we therefore argue that institutional complexity may facilitate and enrich teachers’ practices instead of merely constituting a hindrance.

  • 4.
    Madestam, Jenny
    et al.
    Södertörn University, School of Social Sciences, Academy of Public Administration.
    Sundström, Göran
    Stockholm University.
    Bergström, Göran
    Stockholm University.
    Public or Private – Does It Matter?: How School Leaders in Public and Private Schools Perceive Their Roles2018In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 22, no 3, p. 129-152Article in journal (Refereed)
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  • 5.
    Reitan, Therese
    Södertörn University, School of Social Sciences, Academy of Public Administration. Stockholm University, Sweden.
    Negotiating Space in Confined Places: Co-Production of Public Services with Unwilling Users.2019In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 23, no 3-4, p. 61-81Article in journal (Refereed)
    Abstract [en]

    An expanding body of research on co-production, participation, co-creation and other forms of user involvement in public services has not sufficiently reflected their coercive nature. Coercion, like persuasion, is a central dimension of public administration and a defining element of, for example, compulsory care. It is, however, seldom properly addressed in the literature on co-production. The aim of this study is twofold; to propose a broadened definition of co-production which more adequately reflects the complexities of human services by distinguishing between users (clients) and consumers (social services), and to investigate the relevance and practice of co-production in a non-voluntary setting. Examples of enhanced, participative, consumer, and user co-production were identified based on organizational and individual data from the Swedish government agency responsible for compulsory care for substance abusers. Forms of user co-production at the operational level were highlighted through client records and administrative data concerning transfers to community care – so called Care in Other Forms (COF). COF placements are intricate processes involving many different stakeholders and the analysis revealed how clients actively partake in negotiations on the terms and content of service delivery. The idiosyncrasies of involuntary human services should be considered in future research on co-production.

  • 6.
    Sandén, Johan
    et al.
    Södertörn University, School of Social Sciences, Business Studies.
    Turunen, Jaakko
    Södertörn University, School of Social Sciences, Social Work.
    Public Servants’ Values and Mental Mediatization: an Empirical Study of Swedish Local Government2020In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 24, no 3, p. 3-28Article in journal (Refereed)
    Abstract [en]

    Public servants’ value dispositions is a central theme of inquiry in Public Administration research. Various trends and reforms in the public sector, New Public Management, the audit society, marketisation and mediatization, for example are expected to affect these values. This article analyses whether, and in what ways, mediatization affects public servants’ values. Drawing on survey data from local government officials, we explore the mediatization thesis at the level of individual public servants using the concept of mental mediatization. Regarding their values, we empirically establish a dominance of organizational professionalism rather than democratic professionalism among local government public servants. We then analyze mediatization at the level of individual public servants in local government, in contrast to previous research which has focused on the mediatization of politics and central government. While finding an interesting gap between strong beliefs in, but little self-assessed impact of, mediatization, the article rejects an expected correlation between mental mediatization and public servants’ value dispositions.

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