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  • 1.
    Al-khameesi, Maisam
    Södertörn University, School of Historical and Contemporary Studies, Archive Studies.
    Varför e-arkiv?: En kvalitativ studie om varför vissa kommuner använder e-arkiv medan andra använder pappersarkiv2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    E-archive create more efficient opportunities for operations through process-oriented archival reporting that provides better overview of documents and a better support for case management and increases security for compliance. E-archive are also a prerequisite for achieving the municipalities goals for future e-government and a fully digital flow of information. The purpose of the essay is to investigate why some municipalities have started using electronic archiving while others are still using paper archives. The study also aims to examine the requirements for safety, accessibility, and costs for introducing electronic archives into municipal activities.

    Previous research in this field has mainly focused on areas that I believe together form the basis of my research area, namely digitalization, security, accessibility, information management, and e-government and digital archives (e-archives). Then presented OAIS model used as theory in this essay.

    To reach the aim of the study primary data was collected through semi-structured interviews. For this essay, there have been interviews with eight different municipalities, four of which use e-archiving and four using paper archives. The study is also based on secondary data in the form of articles and dissertations for previous studies on e-archives.

    The result that I got showed that digital archives are evolving very quickly. At the same time e-archives create great benefits such as being able to respond to the digital needs of the activities, follow the digital development that takes place in the public sector. The introduction of e-archives needed sufficient financial and human resources to carry out all the necessary activities.

  • 2.
    Allelin, Majsa
    Södertörn University, School of Social Sciences, Social Work.
    Kunskap, innovation och kapitalistiska konfliktytor2021In: Fronesis, ISSN 1404-2614, no 11 majArticle in journal (Other (popular science, discussion, etc.))
  • 3.
    Andersson, Jonas
    Södertörn University, School of Culture and Communication, Media and Communication Studies.
    Det dumma nätet2010In: Efter The Pirate Bay / [ed] Jonas Andersson & Pelle Snickars, Stockholm: Kungliga biblioteket , 2010, p. 49-72Chapter in book (Refereed)
  • 4.
    Andersson, Jonas
    et al.
    Södertörn University, School of Culture and Communication, Media and Communication Studies.
    Snickars, Pelle
    Nätanonymitet ett demokratiskt värde2011In: Svenska Dagbladet, ISSN 1101-2412, no 6 augArticle in journal (Other (popular science, discussion, etc.))
  • 5.
    Andersson Schwarz, Jonas
    Södertörn University, School of Culture and Education, Media and Communication Studies.
    De digitala vidderna styrs från ovan2014In: Svenska Dagbladet, ISSN 1101-2412, no 23 junArticle in journal (Other (popular science, discussion, etc.))
  • 6.
    Andersson Schwarz, Jonas
    et al.
    Södertörn University, School of Culture and Education, Media and Communication Studies.
    Palmås, Karl
    Introducing the panspectric challenge: A reconfiguration of regulatory values in a multiplatform media landscape2013In: Central European Journal of Communication, ISSN 1899-5101, Vol. 6, no 2, p. 219-233Article in journal (Refereed)
    Abstract [en]

    Taking Sweden as a case study, the role of public service broadcasting (PSB) is explored, with a focus on issues of data retention and innovation that accompany web distribution. The issue of predicting audience preferences by means of data retention is investigated, and the related problem of organizational autonomy when interacting with commercial actors in the digital sphere. We hypothesize that previous tendencies towards paternalism might be equally supplemented by tendencies towards so-called “panspectric” surveillance and tracking, given a technological environment where such practices are increasingly common. We argue that the absence of advertising partially helps keep these broadcasters from panspectric temptation. Still, practices such as Facebook integration entail a panspectric element. We ask whether the potential increase in the efficacy of targeting audiences promised by panspectric practices might be offset by its negative impact on civic accountability. Is there a possibility for a “benign,” democratically accountable panspectrocism?

  • 7.
    Appelgren, Ester
    Södertörn University, School of Social Sciences, Journalism.
    Från kontroll till en illusion av interaktivitet: Datajournalistik som grävande arbetsmetod2016In: Nordicom Information, ISSN 0349-5949, Vol. 38, no 2, p. 58-61Article in journal (Other academic)
    Abstract [sv]

    Datajournalistik som grävande arbetsmetod resulterar ofta i att journalistiska vinklar visualiseras i form av mönster eller specifika samband med hjälp av digitala medieformer. Här möts två tidigare åtskilda kulturer då journalistiska arbetsmetoder kombineras med tekniska arbetsmetoder. För att skapa en berättelse får journalister förtroende att fatta beslut åt publiken, i publikens intresse, medan en ingenjör istället kan bli anklagad för att fatta paternalistiska beslut över huvudet på människor. Med utgångspunkt från aktuell nordisk datajournalistik diskuteras i denna artikel därför vad som händer när just dessa två kulturer möts, i termer av beslutsfattande åt publiken, i publikens intresse.

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  • 8.
    Barmasi, Emanuel
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Islam, Zidan
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Self-service Business Intelligence: Påverkan på anställdas roll och organisationsstruktur: En kvalitativ studie av Self-Service Business Intelligence, konsekvenser för organisationsstruktur samt anställdas roll vid införande av SSBI-verktyg inom organisationen2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this essay we have chosen to investigate how an implementation of Self-Service Business Intelligence can affect organizational change and the role of users within the organization. Self-Service BI is a tool that enables decentralization of BI which means that the user in a business can perform various tasks themselves without being dependent on the IT department. To concretize the work, we have chosen to examine four companies. The survey was conducted via five interviews (four semi-structured and one structured interviews) to gather insight on how these companies use Self-Service Business Intelligence and the result for their organization and employees when the tool was applied in the organization. In the study, TOE-framework has been used to analyze which factors play a role in the implementation of a new technology. The theory of Organizational IT maturity (OITM) was used to analyze the organizations and its employees' different attitudes towards IT while other theories of different roles of users, training and organizational change were used to gain a deeper insight into the factors that affect organizational structure, employee roles and factors which causes the changes.

    The results of the study showed that the roles of the employees and the organizational structure were affected by Self-Service Business Intelligence to varying degrees. There was a clear division of user roles, power users and casual users, within all organizations. Concrete changes in the organizations were better decision-making processes, relieves in the IT department and more efficient workflow. Among the organizations where Self-Service Business Intelligence has become widespread, a greater impact on organizational structure and employee roles has been noted, while it has been noted that those organizations with a smaller spread of the tool have seen a smaller impact on their operations. However, this presupposes that the organizations train their employees through a structural training program and justifies the purpose of Self-Service Business Intelligence for a greater spread of the tool and thus a greater impact on the organization and the employees' roles.

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    SSBI: Påverkan på anställdas roll och organisationsstruktur
  • 9.
    Berkowicz, David
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Bröderman, Robin
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Faktorer inom den sociala dimensionen och dess inverkan på strategisk linjering i IT-projekt: En fallstudie inom svensk industri2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study aims to investigate and identify factors within the social dimension of strategic alignment that can create mis-alignment within the organization and its IT projects. Identified factors are seen as risks and obstacles that organizations should work with to prevent strategic misalignment in future projects.

    The study examines the implementation of a common CRM-system (Customer relationship management) for a global organization based in Sweden. The study is anonymized to protect the organization and its respondents. Data collection has been performed using a triangulation based on semi-structured interviews with project members from both the IT and business department, documentation about the CRM project, the case organization's IT strategy and results from related research. The study took place during the COVID-19 pandemic and was thus carried out remotely using digital tools.

    A total of 17 factors were identified, of which 8 are unique to this study that has a direct impact on the case organization's strategic alignment within the CRM project. These factors have also been the basis for placing the case organization in a maturity pyramid for strategic alignment. Communication and knowledge sharing between IT and business, remnants of old legacy from silo operations and previously unsuccessful CRM projects, shortcomings in time planning and resource allocation, weak preparation, lack of training and low commitment are examples of what the results of this research identify affect strategic alignment for large Swedish organizations in projects.

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  • 10. Cöster, Mathias
    et al.
    Ekenberg, Love
    Gullberg, Cecilia
    Södertörn University, School of Social Sciences, Business Studies.
    Westelius, Alf
    Wettergren, Gunnar
    Organisering och digitalisering: Att skapa värde i det 21a århundrandet2017Book (Other academic)
  • 11.
    Dahlgren, Anna
    et al.
    Stockholm University, Sweden.
    Hansson, Karin
    What an Image Is2021In: Art Documentation, ISSN 0730-7187, E-ISSN 2161-9417, Vol. 40, no 1, p. 21-32Article in journal (Refereed)
    Abstract [en]

    This article investigates how images are understood inside and outside heritage institutions. It focuses on information specialists in libraries, archives, and museums and on a very specific yet substantial end-user group for visual heritage material: university scholars in the humanities. Based on a survey on the production and use of descriptive metadata, this study discloses that there is an ontological divide between these two groups, and that the extensive production of descriptive metadata does not match the needs and interest of researchers in the humanities, but rather other end users. An increased dialogue is needed between these two groups concerning what metadata should be attached to images. This potentially could lead to a broader and more extended scholarly use of visual heritage material.

  • 12.
    Eklund, Lina
    et al.
    Stockholms universitet, Sociologiska institutionen.
    Jonsson, Fatima
    Stockholms universitet, Institutionen för data- och systemvetenskap.
    Time to play: the rationalization of leisure time2012In: Proceedings of the 2012 iConference, New York: Association for Computing Machinery (ACM), 2012, p. 145-151Conference paper (Refereed)
    Abstract [en]

    This study explores how rationalization logic and rationalization processes influence digital gaming by looking at how players value and manage the time they spend on games. The study is framed in a discussion of leisure time, critical theories of computation and rationalization theory. Qualitative interview data is used in an inductive and phenomenology inspired approach. The results show two frames of understanding of gaming. First, games are perceived as media products and playing as a waste of time. Secondly, digital gaming is a hobby, a social activity highly valued within the framework of a rational time economy. We conclude that even though we are seeing a rationalization of leisure time in gaming, that rationalization process must be understood in the context of individualization within the new network society. This means that players are involved in a 'rational individualization' process where their management of leisure time and gaming activities are part of an ongoing identity project.

  • 13.
    Falkenberg Josefsson, Pernilla
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Wiberg, MikaelUmeå universitet, Institutionen för informatik.
    Introduktion till medieteknik2021Collection (editor) (Refereed)
    Abstract [sv]

    Introduktion till medieteknik är boken för dig som vill få en introduktion till ämnet medieteknik. Vi vänder oss till dig som är intresserad av hur teknologier och dess användning möts − från ett fokus på mediekonsumtion, till hur medier formar vårt moderna samhälle. Boken ger en introduktion till medieteknikens olika former, ­kanaler, och uttryckssätt, och vi ger även en inblick i hur medieteknik skapas. Med en utgångspunkt i design, programmering och medieteknikens visuella och audiella uttryck ges en vidare introduktion till medieteknikens tillämpnings­om­­­råd­en − från speldesign till interaktiva medier. Boken berör också angreppssätt för att arbeta användarcentrerat med digital medieutveckling och design, samt berör projektledning för utveckling av digital medieteknik. Med denna intro­duktion till medieteknik som ämne visar boken på ett antal framväxande områden för vidare forskning inom medieteknik.

    Introduktion till medieteknik är sammansatt så att den med fördel kan ­användas som kurslitteratur i utbildning inom områden som medieteknik, ­medie­­produktion, design för digitala medier eller motsvarande. Boken kan läsas som en helhet, alternativt som fristående kapitel.

  • 14.
    Gojkovic, Jelena
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Wikström, Mathilda
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Teknologins betydelse för last mile-leveransen: En kvalitativ studie om hur digitalisering, optimering och hållbarhet påverkar och ställer krav på last mile-leveranser inom e-handeln2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    E-commerce is growing every year with the number of parcel deliveries and distribution. Home deliveries have been in Sweden for a while but popularity of this service has increased extra in 2020 when it was the year the pandemic of the corona virus took place. Consumers stayed at home for a longer period of time and chose this service both because of safety but also convenience. Many e-retailers offered free delivery, so it may be the price that also made this service attractive. Many courier companies had to adapt their operations quickly in order to deliver all these packages in time. This study will examine the role of IS and IT in streamlining the process and facilitating communication between courier companies, e-retailers and consumers. Furthermore, the process within the last mile delivery will be studied and explained in more detail and what conditions are required for this type of delivery to be successful. 

    The study examines three courier companies that are active in the Swedish market, but all three of them focus on different aspects that they think are important, such as the environment, speed or technology. The study was conducted with interviews of selected courier companies, the respondents came from Budbee, Bring and Postnord who worked at the operational level and had insight into the various delivery processes. To get an insight from e-commerce companies, who are the customers, Chimi eyewear was also interviewed. All respondents believe that home delivery will increase in the future, regardless of whether the pandemic continues or not. It is pointed out by all three companies that IS and IT help enormously, facilitate and streamline all parts of the process, from communications to the scanning of packages to the route optimization. 

    After the study, it could be stated that the increase in e-commerce directly affects courier companies but also e-commerce as consumers become increasingly knowledgeable and demanding when it comes to service, speed and technology, as consumers are constantly connected.Both of them need to think fast and adapt quickly to the situation in society and in the industry. One of the companies sees an advantage in owning their interfaces and IS systems because then they can act quickly and adapt to required developments. As society functions more and more digitally, it can be good to digitize and streamline most processes in the business.

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  • 15.
    Gullberg, Cecilia
    Linköpings universitet.
    Puzzle or Mosaic? On Managerial Information Patterns2011Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Managers and information are key components in most management control literature, and a range of tools and concepts have been developed to better accommodate the information needs of managers so as to ensure efficient action and intelligent decisions. At the same time, the managerial work is often described as highly fragmented, unstructured and interpersonal, with little time for planning and isolated reflection. It is therefore relevant to explore how and to what extent new technologies come into play in managerial information patterns. Furthermore, new management concepts and tools could potentially give rise to new control practices, resulting from e.g. novel relations between managers and other actors, new influential roles, and alternative forms of information flows.

    These issues are addressed in three papers. The first paper examines the portfolio of information that managers use in their daily work, thereby putting formal information systems into the context of less formal sources. The study is based on interviews with a variety of managers in different organisations. The second paper discusses the interplay between formally designed information-based practices, and the individual perceptions and habits that emerge in relation to the formalised. People at different levels in two public-sector organisations form the basis of the second paper. The third paper explores how various control practices operate together in a government agency, thereby providing new perspectives on how management control is exercised in a knowledge-intensive organisation.

    It is suggested that managerial information patterns evolve slowly compared to the technological development. Obtaining an overview of one’s area of responsibility is mainly achieved through dialogue and interaction with others. However, new technologies have influenced the more routine exchange of information, thereby causing increased dispersion among users and creating new roles. Subordinates constitute a vital influence on the managerial role and on how managers reason concerning their use of information. This people-oriented type of management results in the use of a multitude of pieces of information that is sometimes very subtle and retrieved in spontaneous interaction. The multidimensional and emerging nature of information provides insight into both the strengths and the limitations of formalising managerial information patterns. Furthermore, various information patterns are interrelated, e.g., they complement each other, substitute each other, or serve different purposes at different times. In total, managerial information patterns resemble a mosaic rather than a puzzle that can be solved by specific pieces. Management information should therefore be viewed from a broader perspective in order to better understand managers’ information needs, how control practices emerge and how information systems come into play.

  • 16.
    Gullberg, Cecilia
    et al.
    University of Linköping.
    Westelius, Alf
    University of Linköping.
    Backbone or helping hand? On the role of information systems and non-systematic information in managers’ work2011In: Informing Science: The International Journal of an Emerging Transdiscipline, ISSN 1547-9684, E-ISSN 1521-4672, Vol. 14, p. 139-160Article in journal (Refereed)
    Abstract [en]

    Information systems are often described as horizontal integrators, supporting and integrating core processes and providing vast amounts of real-time data in organisations. However, previous research indicates that managers use an “information mosaic” – a variety of pieces of information and information sources, rather than one centrally planned and unified information system – to control their work. In this paper, we explore recurring work activities among a number of managers with different responsibilities and the use of information associated with these activities. The purpose is to put the formal computerised information system into the context of the information mosaic, thereby providing insight into how formal information systems support and do not support these managers’ work. Personnel responsibility is a uniting factor in the way these managers handle information and is an area where information systems seem to mainly support minor activities. Furthermore, the use of formal and informal information sources appears to be intertwined. The main contribution of this paper lies in charting managerial information behaviour in the light of technological development.

  • 17.
    Hansson, Karin
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology. Stockholm University, Sweden.
    Dahlgren, Anna
    Stockholm University, Sweden.
    Decolonizing metadata2021Conference paper (Refereed)
    Abstract [en]

    This position paper describes an ongoing speculative design project, that can provide a case for a discussion of design methods for the decolonizing of the western cultural heritage. Our starting point is the representation, or lack of representation, of diverse perspectives in the Swedish cultural heritage, such as for example in the representation of the Sámi – an indigenous Scandinavian people in longstanding conflict with the Swedish state.

  • 18.
    Hansson, Karin
    et al.
    Stockholm University, Sweden.
    Dahlgren, Anna
    Stockholm University, Sweden.
    Open research data repositories: Practices, norms, and metadata for sharing images2022In: Journal of the Association for Information Science and Technology, ISSN 2330-1635, E-ISSN 2330-1643, Vol. 73, no 2, p. 303-316Article in journal (Refereed)
    Abstract [en]

    Open research data repositories are promoted as one of the cornerstones in the open research paradigm, promoting collaboration, interoperability, and large-scale sharing and reuse. There is, however, a lack of research investigating what these sharing platforms actually share and a more critical interface analysis of the norms and practices embedded in this datafication of academic practice is needed. This article takes image data sharing in the humanities as a case study for investigating the possibilities and constraints in 5 open research data repositories. By analyzing the visual and textual content of the interface along with the technical means for metadata, the study shows how the platforms are differentiated in terms of signifiers of research paradigms, but that beneath the rhetoric of the interface, they are designed in a similar way, which does not correspond well with the image researchers' need for detailed metadata. Combined with the problem of copyright limitations, these data-sharing tools are simply not sophisticated enough when it comes to sharing and reusing images. The result also corresponds with previous research showing that these tools are used not so much for sharing research data, but more for promoting researcher personas.

  • 19.
    Hosseini Akram, Armin
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Saygin, Oktay
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Self-service Business Intelligence: Utbildningens påverkan på anställdas arbetssätt med SSBI: En kvalitativ studie av Self-Service Business Intelligence, påföljder av utbildning för anställdas självständighet, värdeskapande och kunskap2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to investigate how the education of employees affect their way of working with Self-Service Business intelligence (SSBI) as a working method. SSBI can be summarized as a working method based on data that provides decision support for employees within the business. In previous decision support such as Business intelligence (BI), there were specific roles that were used for data and creating of reports. These roles were in the IT department and received inquiries from employees who needed reports to make decisions. The purpose of SSBI is to enable employees to be independent of the IT department and to be able to independently analyze and interpret data so that reports can be created. With this method implemented in companies, it will create more value by creating more relief for the IT department. Although SSBI applies to employees to become more independent in their work, there are challenges with the implementation. The significant challenges that this study focuses on are how education affects BI users in their work with SSBI. The study has been conducted with qualitative interviews with a total of four companies and five respondents. The questions are based on the theories and models of independence, education, knowledge and value creation to generate knowledge whether training affects employees' working methods. 

    The results of the study showed a clear impact on how education plays a major role in the use of SSBI. The implementation of SSBI has made employees feel more independent with greater freedom, but with a formal education they can handle more advanced tasks with SSBI. The work within the organization has been simplified with SSBI because navigation, definitions and interpretation of data independently. The study shows a clear indication that the participants have been affected by the introduction of SSBI at different levels, primarily due to training but also previous knowledge and how committed companies are to continuously developing SSBI within the business.

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  • 20.
    Hukka, Sonja
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Sandqvist, Elin
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Riskfaktorer vid globalt införande av nya affärssystem: En jämförande studie av två tillfälliga arbetssystem och globala införanden av nya affärssystem i transportbranschen2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This thesis includes a qualitative study with the aim of describing risk factors in the implementation of new business systems in the transport industry. The study focuses on the implementation of two business systems that are implemented through temporary work systems in the form of two projects, and also the change management that such an implementation entails. Previous research shows that the implementation of new business systems can lead to great risks of failure.

    The empirical data was collected in semi-structured interviews with implementers and end-users of the business systems that are implemented at various business units at Scania. When changing business systems, Scania tries to maintain standardization as much as possible in order to facilitate support for the system but also create a united picture of the business. However, collected empirical data shows that this often becomes problematic for global companies with business units in different countries because each unit has to relate to different legislation and regulations. 

    Results further indicate that the reasons behind why the new business system should be implemented is important for end-users to accept the new business system. In the study, the reasons behind a system change included changes in the regulations and the fact that the current business system has become obsolete. However, the empirical evidence showed that these reasons were perceived as legitimate by both end-users and implementers of the business systems, which further resulted in relatively positive attitudes towards the system change. Positive attitudes among people affected by a system change are vital for the successful introduction of IT systems. 

    The study was able to identify various similarities and differences in how the implementation of the two business systems was handled by the temporary work systems within the organization. For example, there were similarities in the work systems' way of communicating internally and their choice of IT strategies. Differences found in the study included the training of end users in the new business system. Furthermore, the study also identified several risk factors when introducing new business systems, some specifically linked to when such work takes place through temporary work systems, but also more general risk factors. Risk factors identified in this study included previously failed IT projects within the company, shortcomings in end-users' training in the new business system, poor planning and communication in the project and finally shortcomings in the development of the new organizational culture at the business units.

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  • 21.
    Häggbom, My
    Södertörn University, School of Social Sciences, Journalism.
    Ljudberättande2021In: Introduktion till medieteknik / [ed] Falkenberg Josefsson, Pernilla ; Wiberg, Mikael, Lund: Studentlitteratur AB, 2021, p. 135-141Chapter in book (Refereed)
  • 22.
    Jamal, Zaid
    Södertörn University, Teacher Education.
    Framställning av elever med utländsk bakgrund i förhållande till ”En skola för alla”: En kritisk diskursanalys om debatten kring barn med utländsk bakgrund i Skolvärlden Under 1969-1979.2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Denna undersökning belyser hur elever med utländsk bakgrund framställs i medlemstidningen Skolvärlden under 1969-1979 samt vad det kan innebära för det skolpolitiska idealet ”En skola för alla”. För att belysa detta undersöks vilka diskurser som kan urskiljas i framställningen samt hur andrafiering och stigmatisering tar sig i uttryck kring diskurserna. För att möjliggöra detta användes Norman Fairclough kritisk diskursanalys som tillvägagångsätt samt Stuart Hall tolkning av stereotyper och Erving Goffman definition av stigmatisering som tolkningsramar i analysen av källmaterialet. Resultaten av analysen omfattas av tre identifierade diskurser. Dessa är: ”Ett offer och en dyr belastning”, ”Socialt isolerade och sociala problem” och ”En odefinierad svenskhet, det nya pluralistiska & jämlikhet”. Diskurserna och resultaten visar att invandrare och elever med utländsk bakgrund stigmatiseras och andrafieras. Något som kan leda till att målgruppen kan känna sig utstött och diskriminerad. Diskurserna visar också att framställningen av invandare kan skapa fördomar som således ger förutsättning för rasism och att etniska grupper marginaliseras. Undersökningen visar att kategorisering av individer och skapandet av dikotomier har negativa följder som hindrar och begränsar för ett tillstånd av verklig integration mellan grupper. I uppsatsen fanns ett önskemål att belysa fackförbundets förhållningssätt och ståndpunkt om elever med utländsk bakgrund. Trots att Skolvärlden lyfte fram det pluralistiska förhållningssättet i sina artiklar och poängterade att dåvarande samhälle behöver förhålla sig till detta, visade diskurserna att det råder en nationell samhörighetskänsla i texterna som exkluderar vissa folkgrupper. Något som också motsäger det skolpolitiska idealet.

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  • 23.
    Koenitz, Hartmut
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Barbara, Jonathan
    Saint Martin’s Institute of Higher Education, Ħamrun, Malta.
    Bakk, Agnes Karolina
    Moholy-Nagy University of Art and Design, Budapest, Hungary.
    An Ethics Framework for Interactive Digital Narrative Authoring2022In: The Authoring Problem: Challenges in Supporting Authoring for Interactive Digital Narratives / [ed] Hargood, Charlie; Millard, David E.; Mitchell, Alex; Spierling, Ulrike, Cham: Springer, 2022, p. 335-351Chapter in book (Other academic)
    Abstract [en]

    Interactive Digital Narrative (IDN) provides expressive opportunities that can be applied to many serious and non-fiction topics. Such applications, in particular, but also fictional IDN, have an ethicalEthics (ethical) dimension, an aspect in need of increased attention as IDN matures and is more widely deployed. In this chapter, we identify aspects of IDN ethicsEthics (ethical) with a particular concern for IDN authoring, taking into account earlier efforts in related areas, such as more generalized perspectivesPerspective on ethicsEthics (ethical) in computer sciences and considerations pertaining to video games. We use IDN for cultural heritage as a frame for discussing ethical aspects in IDN, since this application area is particularly prone to issues in this regard. Furthermore, we put a focus on VRVirtual Reality (VR), as a topic that most fully divorces audiences from the outside world during the IDN experience and thus poses particular ethicalEthics (ethical) challenges for authoring. Throughout the discussion, we identify questions that an IDN ethics framework needs to address. Then, we introduce such a framework with 12 rulesRules and briefly discuss their application. The IDN ethics framework is meant to be as a first edition, to be further developed by the community.

  • 24.
    Krkovic, Strahinja
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Överlapp mellan arbetssystem vid automatisering av CRM-processer: En fallstudie om hur relationen mellan två IT-beroende arbetssystem, CRM-avdelningen och privatrådgivning, påverkas av automatiseringen på en bank2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    For banks, Customer Relationship Management (CRM) is an opportunity to create long-term relationships with customers with the intention of offering value for both the customer and the bank. In order to offer the best possible service to each individual customer and meet their expectations, bank staff need to choose the right approach based on the information provided by CRM tools. The distribution of resources in the various banking departments has changed over time to meet the demands set by the customer and is constantly changing. Advances in technology have also contributed to the introduction of new work processes, such as automation, which enabled further restructuring of the business to achieve better results. 

    The goal of this study is to investigate how the interaction between the department of private advisement (core business, IT-reliant work system) and the CRM department (supporting information system), in a large Scandinavian bank, is affected by the increase of automated solutions within CRM work processes. A qualitative research method has been adopted and the study has been carried out as a case study where interviews have been conducted. The aim was to create an understanding of how CRM work processes are connected and how the overlap between the two departments changes through increased automation. The studies outcome may be summarized as follows: The change has caused several tasks and work processes to be shifted from the department of private advisement to the CRM department. The advisers used the released resources for even more specific advice, while the CRM department instead got more working time and the opportunity to keep in direct contact with the customers, which created a more operational role in the investigated organization. 

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  • 25.
    Kürth-Landwehr, Sophie
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
    Reflections on YU: introducing project management tools into the design process2013Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    This article discusses the understanding of the design process in research projects by taking specific tools from project management into account. Explorative and creative design projects often run the risk of loosing focus on project goals during the process. This article aims to provide a novel approach to the ongoing discussion of the clash between creativity and efficiency during the creation of artifacts. By discussing the self-conducted case study – project „Yu‟ – this article reflects on the design process as well as the relationship between the designer and the user. The model created and presented includes two techniques; the active user dialogue and the goal and user needs definition. Both are inspired by similar approaches in project management, which illustrate the importance of the designer's responsibility for the final design outcome. The article identifies and discusses similar approaches in design theory and is aiming to emphasize the positive possibilities for an elaborate design approach. 

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  • 26.
    Landwehr Sydow, Sophie
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology. Södertörn University, Centre for Baltic and East European Studies (CBEES), Baltic & East European Graduate School (BEEGS). Stockholm University, Sweden.
    Makers, Materials and Machines: Understanding Experience and Situated Embodied Practice in the Makerspace2022Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis explores interaction between humans, materials, and machines, in the context of makerspaces. The concept of making describes a practice that deals with new technologies in combination with craft to create artifacts in physical, digital and hybrid forms. Despite substantial research, there is still a need to examine what practices of making have to offer to Human-Computer Interaction (HCI) research. This particularly concerns investigations of the close relations between the multitudes of different activities, materials, machines and things in such shared spaces.

    Making is discussed as a practice of importance for interaction design and conceptualised as involving a particular mindset when engaging with materials and machines. Based on this, my work argues that the phenomenon calls for a deeper reflection on recent movements on material interaction and materiality on the one hand, and perspectives on machine interactions on the other. I explore how situated and embodied practices can be revealed in investigations of makerspace activities. Further, my work describes how makers experience and make sense of the materials and machines that populate makerspaces. Finally, I map out how insights on experience and practice with machines and materials can be conceptualised in a way that become useful for contemporary interaction design practices.

    The presented research builds on four qualitative studies, in which I draw on investigations in the makerspace and combine an ethnographic approach with participant observation, design methods and contextual inquiry. The resulting five collaboratively written papers frame making as an experience in itself and discover particular ways of making sense of materials. Further, we study embodied and situated dimensions of 3D printing, as well as practices concerning modding and the maintenance of machines and explore how practitioners may develop a maker mindset. The papers contribute with a set of conceptualisations such as “material literacy” when taking artifacts apart, “machine sensibility”, which practitioners show in their interaction with 3D printing, and the “pliable machine” that emerged from studying modding of a laser cutter. These conceptualizations highlight new aspects and perspectives of maker activities and interactions previously less accounted for.

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  • 27.
    Lundmark, Sofia
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Kontio, Janne
    Stockholms universitet, Sverige.
    Risker med mobiltelefoner i yrkesklassrummet: Användningen av mobiltelefoner i yrkesklassrummets vardagsinteraktion2021In: Yrkesdidaktiska dilemman / [ed] Janne Kontio ; Sofia Lundmark, Stockholm: Natur och kultur, 2021, p. 279-298Chapter in book (Refereed)
  • 28.
    Pashkevich, Natallia
    et al.
    Linnaeus University.
    Haftor, Darek
    Linnaeus University.
    Methodological Insights From two Experimental Studies Into Complementarities of Productive IT use2018In: ECRM 2018  - Proceedings of the 17th European Conference on Research Methodology for Business and Management Studies / [ed] Paola Demartini & Michela Marchiori, UK: Academic Conferences Limited, 2018, p. 303-309Conference paper (Refereed)
    Abstract [en]

    Numerous studies have attempted to determine factors that condition the IT-enabled productivity of information workers but have not yet arrived at a comprehensive conclusion. A so-called complementarity systems approach has been proposed recently, holding that a number of factors need to be managed in a deliberately synchronized manner in order to generate productivity gains from such workers. However, this proposal does not provide specifications for how such synchronization must be conducted and researched. To remedy this gap, this research conducts two parallel and differently designed studies: a longitudinal quasi-randomized field experiment and a well-controlled online experiment. Regarded jointly, each study offers insights into the investigated phenomenon that the other does not, indicating that both studies complement each other. In particular, these two different research approaches to study the complementarities of productive IT use help us to establish how further research design should be developed to investigate individual productivity when a new, more aligned IT system in a company is used together with complementary factors. Moreover, the results from both studies jointly demonstrate that a mandatory context of IT use might provide better access to individuals with both adaptive and innovative cognitive styles than a voluntary working environment. Finally, both studies demonstrate that more detailed research is needed to understand how the productivity of individuals differs when inappropriate cognitive styles are included in complementarity set-ups. Therefore, the two studies offer new insights into the interplay between the studied factors that condition the productivity of information workers and show the importance of analysing a complex phenomenon with multiple, different, and complementary research designs, as each design has inherent conditions with opportunities and limitations, in order to reveal characteristics about the phenomenon being investigated.

  • 29.
    Pashkevich, Vohla
    et al.
    Linnaeus University.
    Haftor, Darek
    Linnaeus University.
    Pashkevich, Natallia
    Stockholm University.
    Swedish Information Economy: A Preliminary Account2017In: Dilemmas 2015 Papers from the 18th Annual International Conference Dilemmas for Human Services: Organizing, Designing and Managing / [ed] Sisse Finken, Christina Mörtberg, Anita Mirijamdotter, Vaxjö: Linnaeus University Press, 2017Conference paper (Refereed)
    Abstract [en]

    The recent developments and adoptions of digital technologies give rise to the growth of information economies, understood as an aggregate of economic activities that produce informational outputs. Several key characteristics of an information economy differ to the conventional economic wisdom derived from the industrial age, which may impose governmental policy implications and therefore constitutes a key question: how to govern the newly emerged information economy with the thinking of the industrial age economy. Resolving this problem requires, among others, comprehensive understanding of information economies. To that end, Sweden is among the most advanced adopters of digital technologies and represents therefore a suitable empirical base for the investigation of an information economy. This paper offers preliminary results from a first ever account of the Swedish information economy in terms of its value created, jobs and wages; this account shows that the Swedish economy is dominated by its information economy, which requires a careful attention of policy makers.

  • 30.
    Poikolainen Rosén, Anton
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology. Umeå University, Sweden.
    Design Probes for More-Than-Human-Centred DesignManuscript (preprint) (Other academic)
  • 31.
    Poikolainen Rosén, Anton
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology. Umeå University, Department of Informatics, Sweden.
    Noticing nature: exploring more-than-human-centred design in urban farming2022Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis articulates, theorises and furthers the concept of “more-than-human-centred design” by studying the use and design of technology for noticing nature and caring for nature. The emerging field of more-than-human-centred design focuses on the mutual interdependence between humans and non-humans (e.g. organisms such as animals, plants and microbes, as well as autonomous technologies). It is a step away from seeing other organisms as inferior to humans or valuable only as resources. This implies that design research frameworks and methods need to be remade. How can we design for and with other organisms? What needs to be accommodated in a paradigm that allows for more-than-human-centred design? What are concrete design examples and implications of this kind of thinking? In short, there is a need to investigate what it means to design for more-than-human worlds.

    This is investigated in the thesis through a series of studies and design experiments, including ethnography (participant observation, interviews, surveys and workshops), design projects (design ideation, development and analysis of prototypes) and design critique of existing artefacts. Most of these studies are conducted within a four-year ethnography of a regenerative urban farming community in Stockholm, Sweden.

    The thesis draws on posthuman theory. This theory examines the implications of expanding concern and subjectivities beyond the human, and aims to understand the human subject and its relationship to the world in a non-anthropocentric light. Phenomenological analysis is further applied to articulate and understand the human-technology-nature relationship as it is experienced first-person.

    The thesis contributes an articulation of a more-than-human-centred design programme. Here, two design implications are suggested, “expanding the sensible” and “design for sensory-rich experiences”. Methods for noticing the more-than-human world are suggested, along with principles for designing for and with other organisms, such as finding leverage points in systems and providing a scaffold for naturally occurring processes. The meaning of “design”, “the designer” and “the user” is discussed. Lastly, a manifesto for more-than-human-centred design is proposed.

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  • 32.
    Poikolainen Rosén, Anton
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology. Umeå University, Sweden.
    Normark, Maria
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Wiberg, Mikael
    Umeå University, Sweden.
    Towards More-than-Human-Centred Design: Learning from Gardening2022In: International Journal of Design, ISSN 1991-3761, E-ISSN 1994-036X, Vol. 16, no 3, p. 21-36Article in journal (Refereed)
    Abstract [en]

    More-than-human-centred design is a growing field in HCI (human-computer interaction) that account for non-human actors in design processes (such as animals, plants, and microbes but also autonomous technologies). While the rationale for more-than-human-centred design is clear, there is a lack of design methods grounded in this thinking. We articulate the idea of noticing as a method for approaching design spaces as systems of mutual interdependence between organisms. The findings are based on a longitudinal ethnographic study of urban farming—including the study of urban farmers’ practices and use of technologies with a focus on the interplay between humans and non-humans, such as plants and microbes. We articulate noticing as a phenomenon and show examples of urban farmers’ practices of noticing. We discuss principles for designing with the interdependencies of several organisms based on what is noticed in a setting. We argue that the way we have separated ideas about the environment and human experience is a part of the sustainability problem—and suggest noticing as an approach that instead combines positive human experiences and the needs of the environment.

  • 33.
    Pourjam, Arman
    Södertörn University, School of Social Sciences.
    Chattbotars påverkan inom kundservice2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The use of artificial intelligence (AI) has increased in recent years to create more efficient and innovative solutions. One type of AI solution introduced in several different industries is chatbots that customers can interact with by typing, or choosing from a number of options, and get direct responses from the system. Through chatbots, companies can streamline their customer service as well as improve customer relationships. Thus, chatbots can be used in companies' customer service to reduce the workload. In order to study this, the following research question was formulated: How can the introduction of chatbots help businesses to streamline their customer service? To fulfill this purpose, an deductive approach was chosen and as the final result is based on a combination of data and different theories. Data were collected through semi-structured interviews and observations. The data was compiled and then analyzed thematically, which led to the conclusion that the use of chatbots can contribute to streamlining and developing businesses’ customer service. 

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  • 34.
    Soto, Juan
    et al.
    Södertörn University, Teacher Education.
    Fransson, Magnus
    Södertörn University, Teacher Education.
    Language is the Key to All Learning: A Study in the Preschools' and Kindergartens' Work for Future Inclusion in Socioeconomic Vulnerable Areas2021Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study is focusing on the importance of the development of children’s language skills in preschools and kindergartens for successful implementation of children’s capabilities in future life. This is particularly vital for children growing up in socioeconomic vulnerable areas. The Swedish Police Authority defines Socioeconomic vulnerable areas as having a high unemployment rate, high crime rate and failed schoolings resulting which contributes to a social exclusion from the Swedish society, which lead to the unfortunate emergence of parallel societies. Swedish Government has assigned a one hundred million Swedish Krones for investing in implementation of sustainable social future for people in the socioeconomic vulnerable areas, but the Swedish scientific community is raising a concern that so far there are not enough studies made to reveal the strategic focus points for this investment. More studies on the subject are urgently needed. Therefore, the aim of this study is to investigate in this knowledge gap, particularly in finding connection between identity creation and language development and in comparing of different preschool and kindergarten teachers' approaches for improvement of children’s language development skills as well as finding ways to improve a cooperation with children’s guardians. In accordance with Sen and Nussbaum Capability Approach, an education should help children to advance in their capabilities as a prerequisite for sustainable development goals achievement in future. This study’s quotative and qualitative analysis is based on a Hermeneutic approach and semi-structured interviews. The respondents are explaining their concepts and views on the subject and several of them are noticing an age-connected pattern in development of children’s personalities as being formed primarily through development of their language skills. Some of the interview-questions touch upon finding an effective intercultural and sociocultural ways of cooperating with children’s guardians in order to develop children’s capabilities. The guardians’ greater embedment in cooperation is ought to help bringing up a democratic citizen well-integrated in the society as well as to lead to an improvement of students’ grades on later stages of compulsory education. The study lays basis for further studies on the subject. 

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  • 35.
    Svärd, Proscovia
    University of Amsterdam.
    Enterprise Content Management and the Records Continuum Model as strategies for long-term preservation of digital information2013In: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 23, no 3, p. 159-176Article in journal (Refereed)
  • 36.
    Svärd, Proscovia
    University of Amsterdam.
    Exploring Two Approaches to Information Management: two Swedish municipalities as examples2014In: Enterprise Content Management in Information Systems Research: Foundations, Methods and Cases / [ed] vom Brocke, Jan, Simons, Alexander, Berlin, Heidelberg: Springer Berlin/Heidelberg, 2014, p. 217-235Chapter in book (Refereed)
  • 37.
    Svärd, Proscovia
    University of Amsterdam.
    Information Culture in Three Municipalities and Its Impact on Information Management amidst E-Government Development.2014In: IFLA Journal, ISSN 0340-0352, E-ISSN 1745-2651, Vol. 40, no 1, p. 48-59Article in journal (Refereed)
  • 38.
    Svärd, Proscovia
    University of Amsterdam.
    Liberia’s Truth and Reconciliation Commission: The Importance of Documentation in Postwar Education and Reconciliation2013Other (Other academic)
  • 39.
    Svärd, Proscovia
    Södertörn University, School of Historical and Contemporary Studies, Archive Studies. University of South Africa, Pretoria, South Africa.
    Public Information Directive (PSI) implementation in two Swedish municipalities2018In: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 28, no 1, p. 2-17Article in journal (Refereed)
    Abstract [en]

    Purpose: This paper examines the implementation of the Public Sector Information (PSI) directive in two Swedish municipalities amidst a changing information management landscape impacted by e-government development. Government information is currently looked upon as a “gold mine” and “raw material” to be explored by interested parties. The PSI directive grants European citizens a right to access government information flows (PSI) in order to develop new electronic services. The Swedish government implemented its PSI directive in July 2010. Swedish municipalities have to embrace the directive and make the PSI available to the general public. The literature review highlighted a number of critical issues that should be addressed if PSI initiatives are to succeed. This study revealed that the two municipalities had different resource capacities, and the levels of e-government development varied. This meant that the implementation of the PSI directive also varied. The bigger municipality with a bigger budget had implemented the PSI directive and was publishing data sets on its website, while the smaller municipality with a smaller budget only published a few documents. This paper, therefore, argues that the municipalities should have the same capacity if the PSI is to be a democratic endeavor to serve all citizens. Good quality PSI will also require the municipalities to embrace a records and information continua thinking, which highlights the necessity to proactively and holistically manage the information for pluralization in different contexts.

    Design/methodology/approach: This paper builds on interviews that were conducted with four municipal officers. The number of respondents is quite small because the focus was specifically on people who were responsible for the implementation of the PSI directive in the municipalities. The respondents were identified through their fellow colleagues and they also recommended each other. Pickard refers to this kind of approach as a snow-bowling approach. Through interviews and observation, one participant advises on issues that need further inquiry and, hence, directs the researcher to another person who might offer more answers. A general interview guide approach was used to solicit answers to issues such as the implementation of the PSI directive, guidelines for PSI publication, if terms such as big data and open data were being used in the municipalities, if the municipalities had an information governance plan and how it was understood, if the information systems were well aligned to meet with the requirements of the PSI directive, how e-government development affected information management and information security and if the municipalities had information security guidelines.

    Findings: The Swedish government requires its administrations to engage in e-government development. This development has led to increased amounts of information that the municipalities have to effectively manage and make available to the general public. However, the municipalities operate under different conditions. Municipalities that are financially stronger are better placed to invest in measures that will lead to better quality PSI. All municipalities are, however, expected to implement the PSI directive. The two municipalities that were the subjects of this study had different information management environments and the capacity to invest in information management systems that would facilitate the management of their information resources. The budgetary constraints faced by smaller municipalities might impact the implementation of the PSI directive and, hence, hinder the publication of the PSI. e-Government is meant to be an inclusive project, and the PSI is meant for all citizens with innovative ideas. There is a risk that citizens who belong to poorer municipalities might not be equally privileged compared to those living in resourceful municipalities. This poses a democratic challenge that should concern all people interested in an open and inclusive society.

    Originality/value: Little research has so far been published on the implementation process of the PSI directive. The discourses that have started to emerge discuss the challenges of open data without paying much attention to the creation, capture and the management aspects of the PSI. The originality of this paper, therefore, lies in the application of the records and information continua thinking, which highlights dimensions that enhance information management and the democratic challenges that will be caused by the data divide, as municipalities have different capabilities when it comes to the publication of the PSI.

  • 40. Svärd, Proscovia
    Records management and e-Government development in Europe: a tale of 3 municipalities.2013In: IQ: The RIM Quarterly, ISSN 0816-200X, Vol. 29, no 4, p. 37-42Article in journal (Refereed)
  • 41.
    Svärd, Proscovia
    University of Amsterdam.
    The impact of information culture on information/ records management: A case study of a municipality in Belgium.2014In: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 24, no 1, p. 5-21Article in journal (Refereed)
  • 42.
    Svärd, Proscovia
    Södertörn University, School of Historical and Contemporary Studies, Archive Studies. University of South Africa, South Africa.
    The woes of Swedish private archival institutions2017In: Records Management Journal, ISSN 0956-5698, E-ISSN 1758-7689, Vol. 27, no 3, p. 275-285Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to highlight the long-term preservation challenges that the Swedish private archives are faced with. In as much as they offer a complement to the public archives and hence offer a nuanced national narrative, they lack both financial and human resources to effectively deal with the digital information management environment. Design/methodology/approach: Participatory Action Research (PAR) was used to identify the challenges of long-term preservation together with the six private archives institutions that were involved in the collaboration. The collaboration was financially facilitated by the Södertörn University. PAR is defined as a systematic investigation, with the collaboration of those affected by the issue being studied, for the purposes of education and taking action or effecting social change. What is distinctive of PAR is the active involvement of people whose lives are affected by the phenomenon under study. Findings: The private archival institutions face long-term preservation challenges such as lack of a digital repository that would facilitate the capture, organization and management of digital records that are of different formats and in a dispersed environment. There are no stringent legal requirements to facilitate the creation and management of the records in a standardized way and the institutions fear that imposing such requirements might deter their clients from depositing archival materials with them. The institutions will also need to espouse the business-oriented archival descriptions where private organizations are concerned to identify relevant archival materials and to promote participatory archival descriptions that would allow the creators to tag their records with metadata. Digital information requires a proactive approach, that is, planning for the long-term preservation of the information before it is created. Private archives need to invest in education packages that will facilitate their clientele’s understanding of the challenges of digital long-term preservation. Research limitations/implications: The findings cannot be generalized to all private archival institutions, as it was only six institutions that participated, but the issues discussed are relevant to most archival institutions. Practical implications: A lot of research has been carried out in the area of long-term preservation, but researchers have not paid enough attention to the woes of the private archives. To sustain a nuanced national narrative, the private archives need all the support to be able to live up to their mission of preserving archives of the private sector that are not captured by the public archival institutions. This is important in a pluralistic society such as Sweden. Highlighting the challenges might enable the institutions to work towards finding common challenges. Social implications: The private archives are part of Sweden’s national heritage. Their preservation matters to the society as a whole and to enhancing the voices of the underrepresented. Originality/value: The literature review revealed that not much research has paid attention to the challenges being faced by the private archives. This paper, therefore, contributes to this knowledge gap. 

  • 43.
    Svärd, Proscovia
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Transforming public administrations and challenges of information management2011In: Archives & Manuscripts, ISSN 0157-6895, Vol. 39, no 2, p. 94-117Article in journal (Refereed)
    Abstract [en]

    This article describes the transformation that is taking place in two publicmunicipalities and the information management challenges they are facedwith as they engage in e-government developments. In order to enhancetransparency, accountability and effective service delivery, the municipalities have invested in citizen-centric websites and hence made informationaccessible to the wider community. Municipal-level public administrations

    are slowly transforming from rigid organisations to organisations that are embracing change in order to cope with the increasing demand for quality service from citizens. They are also moving away from the ‘silo way’of doing things and promoting collaboration among the municipal units and beyond. Information and its management have become crucial to e-government developments since it is looked upon as a national resource. However, transforming public administrations is complex and threatens to disregard recordkeeping principles because of the way information systems meant to support new services are being conceptualised. The municipalities have invested in information systems to facilitate the capture and use of information, the automation of work processes and to improve efficiency.

    The ongoing e-service developments will require strong recordkeeping regimes that will sustain the open structures of governance, promote information access, protect citizenry rights and enable the municipalities to achieve their ultimate goal of effective service delivery. In the public sector, records management continues to play an indispensable role regarding

    the management of authentic, reliable and trustworthy records. However, enterprise content management (ECM) is also being promoted as a panacea to the management of the proliferating information resources. The findings and analysis in this article will be of interest to information management leaders and practitioners in local or municipal governments who are investigating new business processes and platforms for managing the growth of e-services.

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