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Integrating miscommunication analysis in natural language interface design for a service robot
KTH, Människa-datorinteraktion, MDI.ORCID iD: 0000-0002-3838-253X
KTH, Numerisk Analys och Datalogi, NADA.
2006 (English)In: 2006 IEEE/RSJ International Conference on Intelligent Robots and Systems, Vols 1-12, NEW YORK: IEEE , 2006, 4678-4683 p.Conference paper (Refereed)
Abstract [en]

Natural language user interfaces for robots with cognitive capabilities should be designed to reduce the occurrence of miscommunication in order to be perceived as providing a smooth and intuitive interaction to its users. This paper describes how miscommunication analysis is integrated in the design process. Observations from 12 user sessions revealed that users misunderstand the robot's functionality; and that feedback sometimes is ill-timed with respect to the situation. We provide a set of design implications to prevent errors from occurring, to influence or adapt to users' behavior.

Place, publisher, year, edition, pages
NEW YORK: IEEE , 2006. 4678-4683 p.
Series
, 2006 IEEE/RSJ International Conference on Intelligent Robots and Systems, Vols 1-12
National Category
Robotics
Identifiers
URN: urn:nbn:se:sh:diva-26684DOI: 10.1109/IROS.2006.282256ISI: 000245452404129ScopusID: 2-s2.0-34250613175ISBN: 978-1-4244-0258-8OAI: oai:DiVA.org:sh-26684DiVA: diva2:796488
Conference
IEEE/RSJ International Conference on Intelligent Robots and Systems. Beijing, PEOPLES R CHINA. OCT 09-13, 2006
Available from: 2011-10-05 Created: 2015-03-19 Last updated: 2015-08-31Bibliographically approved

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ReferencesLink to record
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