sh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Information Management Strategies in Two Swedish Municipalities: Similarities with Enterprise Content Management
Mittuniversitetet, Institutionen för informationsteknologi och medier. (Centre for Digital Information Management (DEDIF))
2011 (English)In: iRMA Information and Records Management Annual, ISSN 1836-3202, 153-182 p.Article in journal (Refereed) Published
Abstract [en]

This paper is based on case studies which involved two small municipalities in Sweden. It examines whether the information management strategies being implemented in the municipalities could be considered to be the same as or similar to enterprise content management. In the private sector enterprise content management is being promoted as the panacea to the exponentially increasing amounts of information. It is being deployed to enable the effective capture, management, distribution, retrieval, storage and preservation of both structured and unstructured information. Public administrations are now required to deliver e government service 24 hours a day, seven days a week. In response to this requirement, local government municipalities in Sweden are working to integrate the numerous information management systems spread across their various committees, administrative divisions

and public utility companies. They have also embarked on workflow analysis and business processes to help meet current and future demands for high quality service delivery within reduced budgets. Records management is being used to manage their information resources, to increase efficiency and to enhance transparency and accountability. The enterprise content management proponents suggests it is crucial to address a number of factors if organizations are to cope with the exponential growth in both structured and unstructured information, and to leverage information in order to achieve a competitive edge. Those factors are:

 

• Business process management;

• Collaboration;

• Change management;

• Repurposing of information;

• Knowledge management;

• System integration;

• Enterprise architecture; and

• The lifecycle management of information.

 

While this paper does not give an in-depth analysis of these factors, it explores, within the context of the case studies, their maturity and how they are addressed in two Swedish municipalities as they work towards their e-services goals and the effective management of information and records. The paper also explores definitions of enterprise content management and records management.

Place, publisher, year, edition, pages
St. Helens: Records Management Association of Australasia , 2011. 153-182 p.
Keyword [en]
entriprise content management, records management, e-goverment
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:sh:diva-26621OAI: oai:DiVA.org:sh-26621DiVA: diva2:796380
Projects
Centre for Digital Information Management (CEDIF)
Available from: 2011-11-11 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved
In thesis
1. The Interface Between Enterprise Content Management and Records Management in Changing Organizations
Open this publication in new window or tab >>The Interface Between Enterprise Content Management and Records Management in Changing Organizations
2011 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The increased demand from citizens for efficient service delivery from public sector organizations has implications for the information that underpins those services. Robust and effective information management is required. Information is looked upon as a resource that can give organizations a competitive edge if it is well leveraged. To address the need for more services and for more efficient service delivery, the Swedish government has promoted e-government initiatives and the two municipalities that are the subjects of this research have responded by engaging in e-service development and provision. e-Government has at its core the use of information and communication technology (ICT).  The municipalities have embarked on the analysis and automation of their business processes and hence the use of information systems. 

Web-based technologies have created a two-way communication flow which has generated complex information for the municipalities to address. This development calls for stronger information and records management regimes. Enterprise Content Management is a new information management construct proposed to help organizations to deal with all their information resources. It promotes enterprise-wide information management. There is, however, little knowledge and understanding of ECM in the Swedish public sector. Further, how e-government developments have affected the management of information is an issue that has not been explored. Traditionally Swedish public authorities have employed records management to address the challenges of managing information. Records management has been used for the effective and systematic capture of records and the maintenance of their reliability and authenticity. While information helps with the daily running of business activities, records carry the evidentiary value of the interactions between the citizens and the municipalities. This research critically examines the interface between Enterprise Content Management (ECM) and records management as information/records management approaches. This has meant examining what the similarities and the differences between the two approaches are.  The research instrumentally used the lens of the Records Continuum Model (RCM), which promotes the management of the entire records’ continuum, a proactive approach, combines the management of archives and records and supports the pluralisation of the captured records. The research further highlights the information management challenges that the municipalities are facing as they engage in e-government developments. 

 

Keywords: Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University, 2011. 70 p.
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 71
Keyword
Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.
National Category
Social Sciences
Identifiers
urn:nbn:se:sh:diva-26581 (URN)978-91-86694-62-3 (ISBN)
Presentation
2011-12-19, Villa Nybo, Universitetsbacken 1, 13:00 (English)
Opponent
Supervisors
Projects
Centre for Digital Information Management
Available from: 2015-03-19 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Svärd, Proscovia
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar

Total: 77 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf