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Improving Local Government - A Survey of Problems
Mittuniversitetet, Institutionen för informationsteknologi och medier.
Mittuniversitetet, Institutionen för informationsteknologi och medier.
Mittuniversitetet, Institutionen för informationsteknologi och medier.
2010 (English)In: Proceedings of the IADIS International Conference e-Society 2010 / [ed] Piet Kommers and Pedro Isaías, International Association for Development of the Information Society , 2010, 76-84 p.Conference paper, Published paper (Refereed)
Abstract [en]

This article is based on a survey of projects directed at improving business operations in two local government bodies in Sweden, Härnösand municipality with a population of 25,000 and Sundsvall municipality with a population of 95,000. The projects are directed at the modernization and improvement of service delivery to their citizens. Both municipalities are conducting projects that will enhance e-government. E-government aims to reform government public management, to allow for citizens’ participation in policy making and to foster efficiency and transparency. This has required the effective deployment of information systems to manage the information resources. Modern information technologies have facilitated the automation of business processes within the municipalities and the delivery of e-services to citizens, who can now access public information via the websites. This development however requires new ways of thinking which promote collaboration beyond the administrative departments and a holistic way of using the available resources. Information management is crucial to the daily decision-making processes and in establishing an efficient and service-minded organization which is customer-centered. However, critical factors regarding project implementation, change management business processes and the challenges of e-government will have to be addressed if successful achievement of agile government structures is to be attained. The article therefore highlights the challenges that still persist as local government bodies try to espouse the modernization process and identifies the areas that need closer examination.

Place, publisher, year, edition, pages
International Association for Development of the Information Society , 2010. 76-84 p.
Keyword [en]
E-Government, Enterprise Architecture, Project Management, Knowledge Management, Long Term Preservation of Information
National Category
Information Systems
Identifiers
URN: urn:nbn:se:sh:diva-26622ISBN: 978-972-8939-07-6 (print)OAI: oai:DiVA.org:sh-26622DiVA: diva2:796356
Conference
IADIS International Conference e-Society 2010, 18-21 March, Porto, Portugal
Projects
CEDIF
Available from: 2010-03-31 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved
In thesis
1. The Interface Between Enterprise Content Management and Records Management in Changing Organizations
Open this publication in new window or tab >>The Interface Between Enterprise Content Management and Records Management in Changing Organizations
2011 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The increased demand from citizens for efficient service delivery from public sector organizations has implications for the information that underpins those services. Robust and effective information management is required. Information is looked upon as a resource that can give organizations a competitive edge if it is well leveraged. To address the need for more services and for more efficient service delivery, the Swedish government has promoted e-government initiatives and the two municipalities that are the subjects of this research have responded by engaging in e-service development and provision. e-Government has at its core the use of information and communication technology (ICT).  The municipalities have embarked on the analysis and automation of their business processes and hence the use of information systems. 

Web-based technologies have created a two-way communication flow which has generated complex information for the municipalities to address. This development calls for stronger information and records management regimes. Enterprise Content Management is a new information management construct proposed to help organizations to deal with all their information resources. It promotes enterprise-wide information management. There is, however, little knowledge and understanding of ECM in the Swedish public sector. Further, how e-government developments have affected the management of information is an issue that has not been explored. Traditionally Swedish public authorities have employed records management to address the challenges of managing information. Records management has been used for the effective and systematic capture of records and the maintenance of their reliability and authenticity. While information helps with the daily running of business activities, records carry the evidentiary value of the interactions between the citizens and the municipalities. This research critically examines the interface between Enterprise Content Management (ECM) and records management as information/records management approaches. This has meant examining what the similarities and the differences between the two approaches are.  The research instrumentally used the lens of the Records Continuum Model (RCM), which promotes the management of the entire records’ continuum, a proactive approach, combines the management of archives and records and supports the pluralisation of the captured records. The research further highlights the information management challenges that the municipalities are facing as they engage in e-government developments. 

 

Keywords: Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University, 2011. 70 p.
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 71
Keyword
Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.
National Category
Social Sciences
Identifiers
urn:nbn:se:sh:diva-26581 (URN)978-91-86694-62-3 (ISBN)
Presentation
2011-12-19, Villa Nybo, Universitetsbacken 1, 13:00 (English)
Opponent
Supervisors
Projects
Centre for Digital Information Management
Available from: 2015-03-19 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved

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Citation style
  • apa
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Output format
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