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e-Government Initiatives and Information Management in Two Local Government Authorities
Mittuniversitetet, Institutionen för informationsteknologi och medier.
2010 (English)In: Proceedings of 4th European Conference on Information Management and Evaluation, Reading: Academic Publishing Ltd , 2010, 429-436 p.Conference paper (Refereed)
Abstract [en]

The paper will focus on the management of information in two government municipalities by looking at the interface between Records Management and Enterprise Content Management. Sundsvall and Härnösand municipalities in Sweden will provide case studies for the research. Sundsvall municipality has a population of 95,000 inhabitants and has developed an overall vision called MRP (Mål-Resurs-Planering) literally translated as (Goal-Centered Resource Planning) that defines an overall view of its activities. Härnösand municipality has a population of 25,000 inhabitants and has also undertaken projects to improve its operations. Local government authorities have been characterized as rigid structures that are slow in reacting to change. The current financial global environment is changing this and we now see that the municipalities also re-engineering their work processes. The demand for high quality service delivery from the citizens is pushing this development. In the private sector, Business Process Management (BPM), Enterprise Architecture (EA) and Enterprise Content Management (ECM) are tools being recommended as the panacea for effective organizations. The management of information assets is of paramount importance to the achievement of efficiency and the delivery of quality services. The municipalities’ engagement in E-government has meant a two-flow of information between them and the citizens which has resulted into a deluge of information that has to be effectively managed. Based on the literature reviewed on ECM and records management, the paper aims to establish how the municipalities are coping with the burgeoning information and will highlight the challenges of information management in shifting environments.

Place, publisher, year, edition, pages
Reading: Academic Publishing Ltd , 2010. 429-436 p.
Keyword [en]
E-Government, Business Process Management, Enterprise Architecture, Enterprise Content Management, Records Management
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:sh:diva-26624ISI: 000284262400050ScopusID: 84900797130ISBN: 978-1-906638-73-3ISBN: 978-1-906638-72-6OAI: oai:DiVA.org:sh-26624DiVA: diva2:796351
Conference
4th European Conference on Information Management and Evaluation, Universidade Nova de Lisboa, Lisbon, Portugal 9-10 September 2010
Projects
Centre för Digital Informationsförvaltning (Cedif)
Available from: 2010-12-14 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved
In thesis
1. The Interface Between Enterprise Content Management and Records Management in Changing Organizations
Open this publication in new window or tab >>The Interface Between Enterprise Content Management and Records Management in Changing Organizations
2011 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The increased demand from citizens for efficient service delivery from public sector organizations has implications for the information that underpins those services. Robust and effective information management is required. Information is looked upon as a resource that can give organizations a competitive edge if it is well leveraged. To address the need for more services and for more efficient service delivery, the Swedish government has promoted e-government initiatives and the two municipalities that are the subjects of this research have responded by engaging in e-service development and provision. e-Government has at its core the use of information and communication technology (ICT).  The municipalities have embarked on the analysis and automation of their business processes and hence the use of information systems. 

Web-based technologies have created a two-way communication flow which has generated complex information for the municipalities to address. This development calls for stronger information and records management regimes. Enterprise Content Management is a new information management construct proposed to help organizations to deal with all their information resources. It promotes enterprise-wide information management. There is, however, little knowledge and understanding of ECM in the Swedish public sector. Further, how e-government developments have affected the management of information is an issue that has not been explored. Traditionally Swedish public authorities have employed records management to address the challenges of managing information. Records management has been used for the effective and systematic capture of records and the maintenance of their reliability and authenticity. While information helps with the daily running of business activities, records carry the evidentiary value of the interactions between the citizens and the municipalities. This research critically examines the interface between Enterprise Content Management (ECM) and records management as information/records management approaches. This has meant examining what the similarities and the differences between the two approaches are.  The research instrumentally used the lens of the Records Continuum Model (RCM), which promotes the management of the entire records’ continuum, a proactive approach, combines the management of archives and records and supports the pluralisation of the captured records. The research further highlights the information management challenges that the municipalities are facing as they engage in e-government developments. 

 

Keywords: Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University, 2011. 70 p.
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 71
Keyword
Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.
National Category
Social Sciences
Identifiers
urn:nbn:se:sh:diva-26581 (URN)978-91-86694-62-3 (ISBN)
Presentation
2011-12-19, Villa Nybo, Universitetsbacken 1, 13:00 (English)
Opponent
Supervisors
Projects
Centre for Digital Information Management
Available from: 2015-03-19 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved

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