e-Government Initiatives and Information Management in Two Local Government Authorities
2010 (English)In: Proceedings of 4th European Conference on Information Management and Evaluation, Reading: Academic Publishing Ltd , 2010, 429-436 p.Conference paper (Refereed)
The paper will focus on the management of information in two government municipalities by looking at the interface between Records Management and Enterprise Content Management. Sundsvall and Härnösand municipalities in Sweden will provide case studies for the research. Sundsvall municipality has a population of 95,000 inhabitants and has developed an overall vision called MRP (Mål-Resurs-Planering) literally translated as (Goal-Centered Resource Planning) that defines an overall view of its activities. Härnösand municipality has a population of 25,000 inhabitants and has also undertaken projects to improve its operations. Local government authorities have been characterized as rigid structures that are slow in reacting to change. The current financial global environment is changing this and we now see that the municipalities also re-engineering their work processes. The demand for high quality service delivery from the citizens is pushing this development. In the private sector, Business Process Management (BPM), Enterprise Architecture (EA) and Enterprise Content Management (ECM) are tools being recommended as the panacea for effective organizations. The management of information assets is of paramount importance to the achievement of efficiency and the delivery of quality services. The municipalities’ engagement in E-government has meant a two-flow of information between them and the citizens which has resulted into a deluge of information that has to be effectively managed. Based on the literature reviewed on ECM and records management, the paper aims to establish how the municipalities are coping with the burgeoning information and will highlight the challenges of information management in shifting environments.
Place, publisher, year, edition, pages
Reading: Academic Publishing Ltd , 2010. 429-436 p.
E-Government, Business Process Management, Enterprise Architecture, Enterprise Content Management, Records Management
Computer and Information Science
IdentifiersURN: urn:nbn:se:sh:diva-26624ISI: 000284262400050ScopusID: 84900797130ISBN: 978-1-906638-73-3 (print)ISBN: 978-1-906638-72-6 (print)OAI: oai:DiVA.org:sh-26624DiVA: diva2:796351
4th European Conference on Information Management and Evaluation, Universidade Nova de Lisboa, Lisbon, Portugal 9-10 September 2010
ProjectsCentre för Digital Informationsförvaltning (Cedif)