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Transforming public administrations and challenges of information management
Mittuniversitetet, Institutionen för informationsteknologi och medier.
2011 (English)In: Archives & Manuscripts, ISSN 0157-6895, Vol. 39, no 2, 94-117 p.Article in journal (Refereed) Published
Abstract [en]

This article describes the transformation that is taking place in two publicmunicipalities and the information management challenges they are facedwith as they engage in e-government developments. In order to enhancetransparency, accountability and effective service delivery, the municipalities have invested in citizen-centric websites and hence made informationaccessible to the wider community. Municipal-level public administrations

are slowly transforming from rigid organisations to organisations that are embracing change in order to cope with the increasing demand for quality service from citizens. They are also moving away from the ‘silo way’of doing things and promoting collaboration among the municipal units and beyond. Information and its management have become crucial to e-government developments since it is looked upon as a national resource. However, transforming public administrations is complex and threatens to disregard recordkeeping principles because of the way information systems meant to support new services are being conceptualised. The municipalities have invested in information systems to facilitate the capture and use of information, the automation of work processes and to improve efficiency.

The ongoing e-service developments will require strong recordkeeping regimes that will sustain the open structures of governance, promote information access, protect citizenry rights and enable the municipalities to achieve their ultimate goal of effective service delivery. In the public sector, records management continues to play an indispensable role regarding

the management of authentic, reliable and trustworthy records. However, enterprise content management (ECM) is also being promoted as a panacea to the management of the proliferating information resources. The findings and analysis in this article will be of interest to information management leaders and practitioners in local or municipal governments who are investigating new business processes and platforms for managing the growth of e-services.

Place, publisher, year, edition, pages
Virginia: Australian Society of Archivists Inc. , 2011. Vol. 39, no 2, 94-117 p.
Keyword [en]
enterprise content management, e-government, information systems, records management
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:sh:diva-26619OAI: oai:DiVA.org:sh-26619DiVA: diva2:796325
Projects
Centre for Digital Information Management (CEDIF)
Available from: 2011-11-11 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved
In thesis
1. The Interface Between Enterprise Content Management and Records Management in Changing Organizations
Open this publication in new window or tab >>The Interface Between Enterprise Content Management and Records Management in Changing Organizations
2011 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The increased demand from citizens for efficient service delivery from public sector organizations has implications for the information that underpins those services. Robust and effective information management is required. Information is looked upon as a resource that can give organizations a competitive edge if it is well leveraged. To address the need for more services and for more efficient service delivery, the Swedish government has promoted e-government initiatives and the two municipalities that are the subjects of this research have responded by engaging in e-service development and provision. e-Government has at its core the use of information and communication technology (ICT).  The municipalities have embarked on the analysis and automation of their business processes and hence the use of information systems. 

Web-based technologies have created a two-way communication flow which has generated complex information for the municipalities to address. This development calls for stronger information and records management regimes. Enterprise Content Management is a new information management construct proposed to help organizations to deal with all their information resources. It promotes enterprise-wide information management. There is, however, little knowledge and understanding of ECM in the Swedish public sector. Further, how e-government developments have affected the management of information is an issue that has not been explored. Traditionally Swedish public authorities have employed records management to address the challenges of managing information. Records management has been used for the effective and systematic capture of records and the maintenance of their reliability and authenticity. While information helps with the daily running of business activities, records carry the evidentiary value of the interactions between the citizens and the municipalities. This research critically examines the interface between Enterprise Content Management (ECM) and records management as information/records management approaches. This has meant examining what the similarities and the differences between the two approaches are.  The research instrumentally used the lens of the Records Continuum Model (RCM), which promotes the management of the entire records’ continuum, a proactive approach, combines the management of archives and records and supports the pluralisation of the captured records. The research further highlights the information management challenges that the municipalities are facing as they engage in e-government developments. 

 

Keywords: Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University, 2011. 70 p.
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 71
Keyword
Enterprise Content Management, Records Management, E-government, Long-term Preservation, Business Process Management, Enterprise Architecture.
National Category
Social Sciences
Identifiers
urn:nbn:se:sh:diva-26581 (URN)978-91-86694-62-3 (ISBN)
Presentation
2011-12-19, Villa Nybo, Universitetsbacken 1, 13:00 (English)
Opponent
Supervisors
Projects
Centre for Digital Information Management
Available from: 2015-03-19 Created: 2015-03-16 Last updated: 2015-03-19Bibliographically approved

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Citation style
  • apa
  • harvard1
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  • vancouver
  • Other style
More styles
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  • de-DE
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  • Other locale
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Output format
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