Lessons learned from facilitation in collaborative design
2007 (English)In: User Interfaces 2007: Proceedings of the Eighth Australasian User Interface Conference (AUIC2007), Sydney: Australian Computer Society, 2007, 51-54 p.Conference paper (Refereed)
The importance of a skilled facilitator in design meetings with users is often emphasized, but less is said about how to improve the facilitation process. This paper reports experiences and lessons learned from facilitation of cardbased sessions in three design cases through an analysis of two sessions with users, and one session with professional designers. The analysis showed that many alternatives were not documented in the sessions with users who designed primarily by talking, compared to the professional designers who primarily designed by placing cards. We propose that facilitation, in cases similar to those presented here, could be improved by suggesting alternatives and possible consequences, prompt the participants to explore the consequences, and graphic facilitation.
Place, publisher, year, edition, pages
Sydney: Australian Computer Society, 2007. 51-54 p.
Conferences in Research and Practice in Information Technology Series, ISSN 1445-1336 ; 64
Design games, Design representations, Facilitation, Participatory design, Collaborative design, Design representation, Professional designers, Design, Systems analysis, User interfaces
Media and Communication Technology
IdentifiersURN: urn:nbn:se:sh:diva-22572ScopusID: 2-s2.0-84873311746ISBN: 1920682465 (print)OAI: oai:DiVA.org:sh-22572DiVA: diva2:704575
8th Australasian User Interface Conference, AUIC 2007; Ballarat, VIC; Australia; 30 January - 2 February 2007.