User oriented Approach to Building a Video Community in a Distributed Workplace
2002 (English)In: Proceedings of the Participatory Design Conference, PDC2002 / [ed] Binder, T., Gregory, J. and Wagner, I., Palo Alto, Calif.: Computer Professionals for Social Responsibility , 2002, 323-327 p.Conference paper (Refereed)
In this paper we present experiences from a two-month prestudy on the possible creation of a communication environment (Media Space) between the three different locales of a distributed Call Centre. A spectrum of user-oriented methods was used in the study, and the staff at the Call Centre took part through interviews, discussions, and a workshop. The approach yielded useful information, and the feedback from the user group was very positive. Some pitfalls and risks were identified, such as technology focus, and to come up with solutions rather than to reflect on needs. A useful foundation was laid for the continuation of the project, which includes continued co-operative design work and the establishment of a communication environments in the workplaces.
Place, publisher, year, edition, pages
Palo Alto, Calif.: Computer Professionals for Social Responsibility , 2002. 323-327 p.
Video-mediated communication, distributed workplace, community, media space, design process, participatory design, video routing, fibre-link network
Human Aspects of ICT
IdentifiersURN: urn:nbn:se:sh:diva-13953ISBN: 0-9667818-2-1OAI: oai:DiVA.org:sh-13953DiVA: diva2:465813
The Participatory Design Conference : Malmö, Sweden, 23-25 june 2002