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Uttryck och intryck: En studie om skillnaderna mellan avsikt och uppfattning på Windows Live Messenger
Södertörn University College, School of Communication, Media and it.
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Expression and impression : A study of the differences between intention and conception on Windows Live Messenger (English)
Abstract [en]

Face-to-face communication is always complemented with non-verbal signals that give us clues as to how a message shall be interpreted, but as communication is moved online the possibilities to express oneself becomes more limited.

This paper focuses on the instant messaging client Windows Live Messenger and three of the non-verbal functions that it provides (nudges, winks and emotes). The purpose of the paper and its underlying study is to compare the senders' intentions with the receivers' conceptions when it comes to these functions.

The study was done as a questionnaire with two different versions of the questions, one looking at the senders' intentions and the other at the receivers' conceptions.

The results were then compared in order to look for tendencies. The results showed that the most common intention among the senders was also the most common conception among the receivers, but that the rest of the attitudes didn't match at all. The functions that are supposed to help the conversation flow often create ambiguity instead and lead to vagueness, misconceptions and annoyance.

Abstract [sv]

Kommunikation som sker ansikte mot ansikte kompletteras alltid med icke-verbala signaler som ger ledtrådar till hur ett budskap ska tolkas, men i och med att kommunikationen flyttas online begränsas möjligheterna att uttrycka sig.

Uppsatsen fokuserar på chatt-tjänsten Windows Live Messenger och tre av de icke-verbala funktioner som den tillhandahåller (vibbar, blinkningar och uttryckssymboler). Syftet med uppsatsen och dess bakomliggande studie är att jämföra avsändarnas avsikter med mottagarnas uppfattningar när det gäller dessa funktioner.

Studien utfördes med kvantitativ metod i form av en enkätundersökning. Respondenterna fördelades jämnt mellan två olika enkäter vilka behandlade avsändarnas avsikter och mottagarnas uppfattningar var för sig. Resultaten av de två enkäterna jämfördes sedan med varandra i ett försök att avläsa vissa tendenser.

Analysen visade att den vanligaste avsikten hos avsändarna också var den vanligaste uppfattningen hos mottagarna, men att resterande åsikter inte alls stämde överens. Funktionerna som ska hjälpa konversationen framåt visar sig istället vara mångtydiga och leda till så väl oklarheter som missförstånd och irritation.

Place, publisher, year, edition, pages
2010. , 57 p.
Keyword [en]
Windows Live Messenger, communication, non-verbal communication, nudge, wink, emote
Keyword [sv]
Windows Live Messenger, kommunikation, icke-verbal kommunikation, vibb, blinkning, uttryckssymbol
Identifiers
URN: urn:nbn:se:sh:diva-5797OAI: oai:DiVA.org:sh-5797DiVA: diva2:393186
Uppsok
Technology
Supervisors
Examiners
Available from: 2011-01-31 Created: 2011-01-29 Last updated: 2011-01-31Bibliographically approved

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Type fulltextMimetype application/pdf

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
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