Den lilla grossistens ändrade omvärldsförutsättningar: En fallstudie på en liten grossist inom VVS-handeln
2008 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Abstract [sv]
Uppsatsen behandlar mindre grossisters situation på marknaden i Sverige. Mindre grosssisters nyckelposition i den traditionella värdekedjan suddas ut alltmer. Grossisterna måste finna nya vägar för att behålla de befintliga kunderna. Därför måste de skapa mervärde, vilket i sin tur skapas genom att utveckla olika former av samarbete med sina kunder.
Abstract [en]
This essay is about the smaller wholesalers situation on the Swedish market. The small wholesalers key positioning in the generic value chain is dissapearing. Therefore they have to find new ways to retention their existing customers. They have to create a value added in order of connect tier to their customers. A wholesaler will be able to create value added through developing different forms of cooperation with its customers.
Place, publisher, year, edition, pages
2008. , p. 49
Keywords [en]
service management, relationship marketing, network, value added, wholesaler, air condition
Keywords [sv]
service management, relationsmarknadsföring, nätverk, mervärde, värdestjärna, värdekedja, totalkvalitet, lärande organisationer, sällanköpsvarubranschen, VVS, luftkonditionering
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-2720OAI: oai:DiVA.org:sh-2720DiVA, id: diva2:231779
Subject / course
Business Studies
Presentation
(English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
2009-08-182009-08-142021-07-05Bibliographically approved