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Tensions in digital welfare states: Three perspectives on care and control
Leibniz University Hannover, Germany.ORCID iD: 0000-0001-7498-5445
University of Graz, Austria.
Södertörn University, School of Culture and Education, Media and Communication Studies.ORCID iD: 0000-0002-5879-2130
2024 (English)In: Journal of Sociology, ISSN 1440-7833, E-ISSN 1741-2978, Vol. 60, no 3, p. 540-559Article in journal (Refereed) Published
Abstract [en]

Proponents of digital transformation in welfare provision argue that digital technologies can take over tedious tasks and free resources to provide better care for those in need. Digital technologies, however, are often developed in line with a logic of control and dispositions around surveillance and efficiency which challenge careful engagements. In this conceptual article, we explore emerging tensions in digital welfare arrangements and propose an analytical framework to illuminate interrelations between care and control in values, infrastructures, and work related to the provision of welfare services. Illustrating the application of this framework with three empirical vignettes, we discuss how digital welfare technologies shape relations between state care and control. Considering theories of care in relation to the digital welfare state, we give a nuanced perspective on the contingencies of the digital transformation and add to the literature concerned with social justice by attending to everyday lived experiences in-between control and care.

Place, publisher, year, edition, pages
Sage Publications, 2024. Vol. 60, no 3, p. 540-559
National Category
Media and Communications
Research subject
Critical and Cultural Theory
Identifiers
URN: urn:nbn:se:sh:diva-53688DOI: 10.1177/14407833241238312ISI: 001184103100001Scopus ID: 2-s2.0-85187909126OAI: oai:DiVA.org:sh-53688DiVA, id: diva2:1845047
Part of project
Automating Welfare in the Baltic Sea Region: Consequences of Automated Decision-Making for Democratic Values (AUTO-WELF), The Foundation for Baltic and East European Studies
Funder
The Foundation for Baltic and East European Studies, S2-20-0007
Note

Also funded by German Federal Ministry of Education and Research (BMBF, research project DATAFIED, funding number 01JD1803A)

Available from: 2024-03-15 Created: 2024-03-15 Last updated: 2025-02-07Bibliographically approved

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Kaun, Anne

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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