Problem: How does project managing appear in small IT-consulting companies and how does the project manager carry out their projects to create successful solutions for their customers?

Purpose: The research has the purpose to analyze and review how IT-consults in small companies work and lead their projects to create profitability for the company, which leads to a good development for the company. 

 Methodology: The research is made on eight research objects in IT-consulting business and the sizes of them are between 1-49 employees. The research is made with a qualitative method to get closer to the research objects. Therefore the research is made in forms of interviews. The analysis is grounded on a comparison between the research data and the theories that are used in the research.

Theoretical perspectives: The theories which have been used in the research are Involvement theory (Fill, 1999), PAFF-metoden (Marcusson & Ahlin, 2002), Projektledning (Tonnquist, 2006), Jakten på det effektiva projektet (Engwall, 1999) och Mervärde (Grönroos, 2002)

Empirical foundation: The research data are founded from the interviews of the eight research objects, they have the fictive names: Gondor, Minas Morgul, Minas Tirith, Mordor, Osgiliath, Rivendell, Rohan and The Shire.

 Analysis/Result: Each study object starts their projects with a pre-study phase, as the PAFF-method describes it. Each study object majorly involves their customers, which is equal to Fill’s theory about high involvement buying processes. This shows that the study objects are aware that they sell solutions that require high involvement of the customers. Four of the study object enjoy seeing that the customer contributes with high engagement and maintain a good level of ambition for the project; this is consistent with Engwall’s theory about organizational ideal types. 

Conclusion: The project manager chooses not to rupture the present institutionalism. The project manager initiates the project with a pre-study phase. The project manager is sure to involve their customers. The service guaranty the project manager uses is “problem-free-guaranty”. The role of the project manager is to plan and organize the project; the project manager should also be a good communicator.