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Emotions, culture intelligence, and mutual trust in technology business relationships
University of Leeds, United Kingdom.
University of Leeds, United Kingdom.
University of Leeds, United Kingdom.
Södertörn University, School of Social Sciences, Business Studies. Hanken School of Economics, Finland.ORCID iD: 0000-0003-2125-6155
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2022 (English)In: Technological forecasting & social change, ISSN 0040-1625, E-ISSN 1873-5509, Vol. 181, article id 121770Article in journal (Refereed) Published
Abstract [en]

Both scholars and practitioners highlight the critical role of mutual trust in cross-border technology business relationships. Yet the alliance literature has overlooked the role of emotions and cultural intelligence in developing mutual trust. In a cross-sectional survey of 210 technology business relationships, we find that both a partner's expressing and evoking emotional states are positively associated with mutual trust. We also observe that while interaction with cultural intelligence strengthens the relationship of expressing emotional states with mutual trust, awareness of cultural intelligence weakens it. In addition, awareness of cultural intelligence positively moderates the link between evoking emotional states and mutual trust but negatively conditions the link between expressing emotional states and mutual trust. These findings highlight the importance of emotions as organizational capabilities that can help create an exchange environment characterized by open communication and confidence that partners will meet agreed-on obligations.

Place, publisher, year, edition, pages
Elsevier, 2022. Vol. 181, article id 121770
Keywords [en]
Mutual trust, Cultural intelligence, Emotional states, Technology business relationships
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-49633DOI: 10.1016/j.techfore.2022.121770ISI: 000822688900005Scopus ID: 2-s2.0-85131434257OAI: oai:DiVA.org:sh-49633DiVA, id: diva2:1684718
Available from: 2022-07-28 Created: 2022-07-28 Last updated: 2022-11-03Bibliographically approved

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Oghazi, Pejvak

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf