sh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
E-handel bland äldre under en pandemi: En studie om digitalt utanförskap bland åldersgruppen 65+ vid köp från apotek under COVID-19 pandemin
Södertörn University, School of Social Sciences, Business Studies.
Södertörn University, School of Social Sciences, Business Studies.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The COVID-19 pandemic has led to a series of physical restrictions on society that have affected the elderly population the hardest. The elderly have been urged to stay in their homes which has led to a series of changes in how older people need to make their pharmaceutical purchases. This paper aims to investigate how older people perceive and what motivates them to make e-commerce purchases. By specifically examining the pharmacy market adaptation, perception and possible change, this study intends to contribute with an in-depth situational analysis. The empirical material of the study is taken from qualitative semi-structured interviews with three pharmacies and ten elderly (65+ years), and a non-participatory observation. The study is based on the theories Protection motivation theory (PMT) and Model of Digital Access, that is used in the analysis of the empirical data. The conclusion shows that the elderly who have high perceived self-efficacy, trust in recommendations and haven't experienced e-commerce as difficult have improved its relationship with e-commerce.

Place, publisher, year, edition, pages
2021. , p. 65
Keywords [sv]
Digitalt utanförskap, Digitalt innanförskap, E-handel, Digital klyfta, Apotek, Äldre, Motivation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-46450OAI: oai:DiVA.org:sh-46450DiVA, id: diva2:1595908
Subject / course
Business Studies
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2021-09-21 Created: 2021-09-20 Last updated: 2021-09-21Bibliographically approved

Open Access in DiVA

fulltext(804 kB)230 downloads
File information
File name FULLTEXT01.pdfFile size 804 kBChecksum SHA-512
132087d9ee8e92b48a5c94c567642263c189114ea2fbcf82a8e9bd47bab475c53d570dfbbb12ca87d74166db75e54f48c697b1ac386896d029dd5698763a694d
Type fulltextMimetype application/pdf

By organisation
Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 230 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 608 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf