sh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Kvalitetssäkring i tjänsteföretag: En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
Södertörn University College, School of Business Studies.
Södertörn University College, School of Business Studies.
2007 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
Abstract [en]

When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe. The aim is to compare Ving’s quality management process with the standards set by the Swedish Institute for Quality, SIQ. To be able to do a comparison the writers used SIQ’s core values and applied them on Ving’s work with quality management. The results show that Ving has a corporate vision and an extensive plan on how to manage quality throughout all the different levels of the company. Taken together, Ving use plans and a quality management process similar to those recommended by SIQ.

Place, publisher, year, edition, pages
Huddinge: Institutionen för ekonomi och företagande , 2007. , 52 p.
Keyword [en]
organisationsstruktur
Keyword [sv]
kvalitetssäkring, tjänsteföretag
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-1094OAI: oai:DiVA.org:sh-1094DiVA: diva2:15146
Uppsok
samhälle/juridik
Supervisors
Examiners
Available from: 2007-03-05 Created: 2007-03-05

Open Access in DiVA

fulltext(514 kB)1138 downloads
File information
File name FULLTEXT01.pdfFile size 514 kBChecksum MD5
999196c719552d513fc3c6fdf3267c2b213c37a39f1073b4fbbbf16ff82f6923135ec013
Type fulltextMimetype application/pdf

By organisation
School of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 1138 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 786 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf