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From Mars to Venus: Alteration of trust and reputation in online shopping
Södertörn University, School of Social Sciences, Business Studies.ORCID iD: 0000-0003-2125-6155
Lund universitet, Sverige.
Lund universitet, Sverige.
Mälardalen högskola, Sverige.
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2021 (English)In: Journal of Innovation and Knowledge, ISSN 2530-7614, E-ISSN 2444-569X, Vol. 6, no 4, p. 197-202Article in journal (Refereed) Published
Abstract [en]

How customers develop purchase intentions in online shopping has been an area of recent interest. In this study, we ask whether males and females leverage trust into and perceived reputation of online retailers differently in reporting purchase intentions. Drawing on the literature on differences in males and females in online shopping behaviors, we propose that females rely on reputation in developing purchase intentions whereas males rely on perceived trust in developing purchase intentions. In a sample of 727 respondents in Sweden, we find support for the proposed associations. Implications for online retailers are discussed.

Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 6, no 4, p. 197-202
Keywords [en]
Online retail, Gender, Online purchase, Trust, Reputation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-41623DOI: 10.1016/j.jik.2020.06.002ISI: 000724143000001Scopus ID: 2-s2.0-85088139977OAI: oai:DiVA.org:sh-41623DiVA, id: diva2:1455529
Note

The initial version of this study has been presented at the Nordic Retail and Wholesale Conference in Reykjavik, Iceland (2018).

Available from: 2020-07-27 Created: 2020-07-27 Last updated: 2022-10-03Bibliographically approved

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Oghazi, Pejvak

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf