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Does Over-tourism really exist in Dubrovnik?: A perception study of local tourism employees
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Tourism Studies.
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Tourism Studies.
2019 (English)In: 28th Nordic Symposium on Tourism and Hospitality Research 23rd to 25th October 2019, Roskilde, Denmark, 2019, p. 48-Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Over-tourism has become a frequently used term in Urban Tourism research, during last years. By it means over-saturation of tourists (e.g. Stanchev, 2017) i.e. when the number of tourists at a certain time and at a certain place exceeds powerfully the number of locals in the place (see e.g. Artal-Tur et al, 2018). Such situation creates a series of problems for the host destinations (Postma and Schmuecker, 2017) because of the limited service facilities available (Butler, 2018). The pressure on the host destination results in conflict and tension among hosts and tourists, and in long term antagonism, and tourism phobia among locals (Alexis, 2017). The overall aim of this research is to get a deeper understanding of Dubrovnik’s tourism employees’ perception of Over-tourism in their town. The chosen method has been field observation during peak season (July 2018) and 18 email- interviews with local tourism employees between 2018-2019.   Results  The employees who answered to 14 questions have positions such as manager, receptionist, owner, and represent different tourism and hospitality sectors like hotels and restaurants, tourist bureaus, etc. They have been working within tourism industry between 3 and 30 years. They show small difference in their views on low- respectively high season of tourism in the town. They define Over- tourism in general, believe it exists in Dubrovnik in some short periods, and describe in detail how and when it happens there. The reason behind Over-tourism in Dubrovnik is summarized by them in big demand that exceeds the supply side i.e. too many tourists by ships, aircrafts, cars and buses arriving at the same time in peak season. They claim that the Over-tourism creates a series of problems such as traffic, damage and pollution, and confirm that the local authorities are aware of the problems. A powerful reduction of number of cruisers, better management, organization and schedule of arrivals, better information to tourists, reduction of taxis from rest of the country, forbid foreigners come by car to the city, etc. are among their own suggestions to solutions for the problems. Some of them talk about attracting quality/luxury/elite tourists instead of mass tourists. Several of them also confirm that the local tourism industry firstly tries to reduce the number of cruisers and partly flights, and then find a better coordination of activities, and other regulations for people coming by cars. The interviewees prefer mostly tourists coming by charter flights, then cruise tourists specially luxury such, and they believe that Dubrovnik and its surrounding region is not at all suitable for car transport and cartourists.

Place, publisher, year, edition, pages
Roskilde, Denmark, 2019. p. 48-
National Category
Social and Economic Geography
Research subject
Politics, Economy and the Organization of Society
Identifiers
URN: urn:nbn:se:sh:diva-39227OAI: oai:DiVA.org:sh-39227DiVA, id: diva2:1365921
Conference
28th Nordic Symposium on Tourism and Hospitality Research, Roskilde University, october 23-25, 2019.
Available from: 2019-10-26 Created: 2019-10-26 Last updated: 2019-10-31Bibliographically approved

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Abbasian, SaeidOnn, Gustaf

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CiteExportLink to record
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Citation style
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  • harvard-anglia-ruskin-university
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