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Organizing service delivery on social mediaplatforms?: Loosely organized networks, co-optation, and the welfare state
Södertörn University, School of Social Sciences, Political Science.ORCID iD: 0000-0003-0634-4157
Södertörn University, School of Social Sciences, Academy of Public Administration.ORCID iD: 0000-0003-1477-2493
2019 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Refereed) Epub ahead of print
Abstract [en]

Recent crisis situations have witnessed a growing number of loosely organised networks (LONs) that deliver welfare services and employ social media platforms to coordinate their actions. Focusing on the 2015 ‘refugee crisis’ in Sweden, we explore the role of LONs in Swedish resilience policy. In the absence of standardised heuristics characteristic of established organizations, the LONs refer to social media for generating a common stance on the policy problem and their relation to the state. The study indicates challenges in governing LONs, showing that although a LON may become co-opted by the state, this co-optation may lead to its demise.

Place, publisher, year, edition, pages
Routledge, 2019.
Keywords [en]
Social media, refugee crisis, welfare service delivery, resilience policy, loosely organized networks (LONs)
National Category
Political Science Sociology
Identifiers
URN: urn:nbn:se:sh:diva-38414DOI: 10.1080/14719037.2019.1619805ISI: 000472291900001Scopus ID: 2-s2.0-85067567360OAI: oai:DiVA.org:sh-38414DiVA, id: diva2:1327120
Funder
Riksbankens Jubileumsfond, SGO14-1174:1Available from: 2019-06-19 Created: 2019-06-19 Last updated: 2019-08-06Bibliographically approved

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Turunen, JaakkoWeinryb, Noomi

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf