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Digitalisering inom en bank: En kvalitativ fallstudie om digitaliseringens påverkan på rollen som banktjänsteman och hens arbetstillfredsställelse
Södertörn University, School of Social Sciences.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study will fill out the research gap that exists by conducting a study that investigates, based on the employees’ viewpoint, how the role of bank employee has been affected and how the digitization has affected the bank employee's job satisfaction. This, by doing a qualitative case study with semi-structured interviews where the researcher has interviewed 10 employees at Nordea. Bank employees are aware that the professional role has changed, as the increased digitalization in society has increased. The employer has been clear with the organization’s changes in digitalization, which has let to an approval and an acceptance by the employee. This study shows that the bank somehow needs to be adapted and also develop the digitization within the bank, by describing and explaining bank employees' views on the digital changes within the role of bank employee.

Place, publisher, year, edition, pages
2018. , p. 46
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:sh:diva-37677OAI: oai:DiVA.org:sh-37677DiVA, id: diva2:1288467
Subject / course
Business Studies
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2019-02-13 Created: 2019-02-13 Last updated: 2019-02-13Bibliographically approved

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fulltext(752 kB)33 downloads
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File name FULLTEXT01.pdfFile size 752 kBChecksum SHA-512
ef4f2a528111d151b51c4105d0e1dadfd05fca8fa773716e16d864d3e3b21df286418524475f7565b85b387f3c235d5cba13d1debc491adb2b96b3a415cbf7eb
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf