sh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The Performance Appraisal Interview: An arena for the reinforcement of norms for ideal employeeship
Karlstads universitet.ORCID iD: 0000-0002-7286-1577
Karlstads universitet.ORCID iD: 0000-0002-2872-4102
Uppsala universitet.ORCID iD: 0000-0002-3935-0644
Karlstads universitet.
Show others and affiliations
2011 (English)In: Nordic Journal of Working Life Studies, ISSN 2245-0157, E-ISSN 2245-0157, no 2, p. 59-75Article in journal (Refereed) Published
Abstract [en]

In the present paper, we report findings from a study of performance appraisal interviews between middle managers and employees. The study is based on analysis of video uptake of authentic performance appraisal interviews, and through detailed examination of participant conduct and orientation, we point to structural mechanisms and institutional norms which limit the possibilities for employees to raise topics connected to negative experiences of stress in performance appraisal talk. It is argued that norms concerning ideal employeeship are shaped by a partly hidden curriculum in the organization which in turn is talked into being in the performance appraisal interviews. The study concludes that empirical attention to the social interplay in performance appraisal interactions reveal how participant conduct aligns or disaligns with institutional and social underpinnings of workplace ideals.

Place, publisher, year, edition, pages
Roskilde: Roskilde university , 2011. no 2, p. 59-75
Keywords [en]
performance appraisal interview, ideal worker, staff development, conversation analysis, hidden curriculum
National Category
Gender Studies
Identifiers
URN: urn:nbn:se:sh:diva-36621DOI: 10.19154/njwls.v1i2.2345OAI: oai:DiVA.org:sh-36621DiVA, id: diva2:1257265
Available from: 2018-10-19 Created: 2018-10-19 Last updated: 2018-10-23Bibliographically approved
In thesis
1. The Social Organization of Institutional Norms: Interactional Management of Knowledge, Entitlement and Stance
Open this publication in new window or tab >>The Social Organization of Institutional Norms: Interactional Management of Knowledge, Entitlement and Stance
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Institutionella normer i samtal : Social organisering av kunskap, berättigande och positionering
Abstract [en]

The present thesis explores talk in institutional settings, with a particular focus on how institutionality and institutional norms are constructed and reproduced in interaction. A central aim is to enhance our understanding of how institutional agendas are talked into being. In line with the ethno­methodological approach, norms are viewed as accomplished in everyday interaction, whereas institutionality represents dimensions of talk where participants demonstrably orient to particular contextual constraints. Five studies were conducted using Conversation Analysis (CA), focusing on how institutional constraints impact sequential trajectories and shape different opportunities for participants.

The data consists of two corpora of video recordings: group tutorials at a Swedish university (UTs), and performance appraisal interviews in an organ­ization (PAIs). The thesis pays particular attention to the interactional management of knowledge, entitlement and stance, and analytic foci include how speakers manage epistemic claims and rights at a certain point in interaction, and how they accomplish social positioning. The UT studies examine the negotiation of rights to speak for others in a group (Study I), and how diver­ging understandings of the institutional activity-at-hand can be negotiated on the basis of students’ advice-seeking questions (Study II). In Study III, orientations to institutional and sociocultural norms are investigated in the PAIs, where managers and employees treat negative stances on stress as problematic. The relationship between theory and institutional practice in the use of question templates in PAIs is also examined, through an analysis of the delivery and receipt of a particular question in different interviews (Study IV). Focusing on different adaptations of a preset item, this analysis shows how the same question sets up for a variety of subsequent actions. Finally, deployment of the verb känna (‘feel’) in managing epistemic access and primacy is examined (Study V). It is argued that ‘feel’ allows for a reduction of accountability when making epistemic claims. The studies highlight the relationship between linguistic formats and social actions and illustrate how institutional agendas have consequences for participant conduct. Attention to the details of actions in institutional interaction can thus shed light on social and linguistic underpinnings of the enactment of institutional norms.

Place, publisher, year, edition, pages
Uppsala: Uppsala universitet, 2012. p. 76
Series
Skrifter utgivna av Institutionen för nordiska språk vid Uppsala universitet, ISSN 0083-4661 ; 87
Keywords
Institutional interaction, Institutional norms, Conversation Analysis, Seminar, Performance appraisal interview, Stance, Epistemics, Entitlement
National Category
Specific Languages
Identifiers
urn:nbn:se:sh:diva-36617 (URN)978-91-506-2273-7 (ISBN)
Public defence
2012-04-27, Ihresalen, Thunbergsvägen 3, Engelska parken, 10:15 (Swedish)
Opponent
Supervisors
Available from: 2018-10-23 Created: 2018-10-19 Last updated: 2018-10-23Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Nyroos, Lina

Search in DiVA

By author/editor
Sandlund, EricaOlin-Scheller, ChristinaNyroos, Lina
In the same journal
Nordic Journal of Working Life Studies
Gender Studies

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 27 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf