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Participants’ perception of training programmes in the tourism industry: A Swedish pilot study
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Tourism Studies.
2018 (English)In: Journal of Hospitality and Tourism Insights, ISSN 2514-9792, Vol. 1, no 4, p. 309-324Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to deal mainly with the participants’ perception of their attendance in publicly funded training programmes in the tourism industry.

Design/methodology/approach

The investigation is based on e-mail interviews with 12 employees in the Swedish tourism industry who have actively participated in such courses as well as some courses offered by private organisations.

Findings

The results show that the interviewees have a positive perception of their participation and they believe that their attendance has had an overall positive impact on them or on their businesses. Nevertheless, it is unclear whether their participation has had an extraordinarily positive impact on business outcomes in terms of subsequent increased turnover, greater productivity or sales, or an expanded customer base. Lack of time and money and the prevalence of unsuitable courses prevent business owners and their employees from attending such courses.

Originality/value

This research is the first Swedish qualitative investigation on the issue.

Place, publisher, year, edition, pages
2018. Vol. 1, no 4, p. 309-324
Keywords [en]
Training, Tourism, Human resource management, Sweden, Skills, Effectiveness, Perceptions, Competence development
National Category
Other Social Sciences
Research subject
Politics, Economy and the Organization of Society
Identifiers
URN: urn:nbn:se:sh:diva-36539DOI: 10.1108/JHTI-04-2018-0024ISI: 000446849300002OAI: oai:DiVA.org:sh-36539DiVA, id: diva2:1254961
Available from: 2018-10-10 Created: 2018-10-10 Last updated: 2018-11-13Bibliographically approved

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Abbasian, Saeid

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf