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Styrformer genomsyrar allt?: En komparativ undersökning av Design Management och Kvalitetsstyrning
Södertörn University, School of Social Sciences, Business Studies.
Södertörn University, School of Social Sciences, Business Studies.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Tidigare forskning har visat att Design Management bidrar till implementeringen av Total Quality Management (som i denna studie tillsammans med New Public Management framförs som Kvalitetsstyrning). Syftet med denna studie är att tillföra en utökad vetenskaplig kunskap om styrformerna Design Management och Kvalitetsstyrning samt deras likheter. Genom att informanter som har erfarenheter av dessa styrformer har delat med sig av sina perspektiv har styrformernas centrala delar sållats ut och jämförts med teori och tidigare forskning. En kvalitativ metod valdes i denna studie för att kunna skapa en förståelse och en tolkning av informanternas erfarenheter av fenomenen som avsågs undersökas. Totalt genomfördes åtta intervjuer med informanter som antingen forskar, arbetar eller undervisar om Kvalitetsstyrning/Design Management. Resultatet i denna studie visade att Design Management och Kvalitetsstyrning har många centrala delar gemensamt förutom mått, som endast är en central del i Kvalitetsstyrning. Centrala delar som är gemensamma för båda styrformerna är: värderingar, ledning, kultur, kompetens/medarbetare, innovation, kunder/användare, kvalitet och effektivitet. Analysen visade att det mest centrala för både Design Management och Kvalitetsstyrning är att de måste genomsyra hela organisationen på alla nivåer. Kulturen och värderingarna som styrformerna innehar måste anammas av alla medarbetarna för att styrformerna ska kunna implementeras. Författarna önskar att denna studie kan öka förståelsen för individer och organisationer som vill arbeta med Kvalitetsstyrning eller Design Management och för de som vill tillägna sig mer kunskap om styrformerna.

Abstract [en]

Previous research has shown that Design Management contributes to the implementation of Total Quality Management (which in this study together with New Public Management is referred as Quality Management). The purpose of this study is to provide an increased scientific knowledge of the management forms Design Management and Quality Management, and their similarities. Through the knowledge of individuals, who have shared their experience of these management forms, the central parts of Design Management and Quality Management have been able to be identified and compared with theory and previous research. A qualitative method was chosen in this study to create an understanding and an interpretation of the informants’ experiences of the management forms. A total of eight interviews were conducted with informants who either research, work or teach Quality Management or Design Management. The result of this study showed that Design Management and Quality Management have many central parts in common, except for measurements which is only a central part of Quality Management. Central parts that are common in both Design Management and Quality Management are: values, leadership, culture, competence/employees, innovation, customers/users, quality and effectiveness. The analysis showed the most central part for both Design Management and Quality Management is their need to permeate the entire organization at all levels, the culture and the values held by them must be embraced by all employees in order for Quality Management and Design Management to be implemented. The authors hope that this study may increase an understanding for individuals and organizations who want to work with Quality Management or Design Management and for those who want to acquire more knowledge about these forms of management.

Place, publisher, year, edition, pages
2018. , p. 51
Keywords [en]
Design Management, Quality Management, management forms, organization
Keywords [sv]
Design Management, Kvalitetsstyrning, styrformer, organisation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-35538OAI: oai:DiVA.org:sh-35538DiVA, id: diva2:1215505
Subject / course
Business Studies
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-08Bibliographically approved

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Styrformer genomsyrar allt?(461 kB)3 downloads
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Citation style
  • apa
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More styles
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  • de-DE
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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