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Mobila betaltjänster och självserviceteknologier inom restaurangbranschen: En kvalitativ analys av det digitala beställningsmomentet i en snabbmatsrestaurang
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Mobile payment services and self service technologies in the restaurant business : : A qualitative analysis of the digital ordering system in a fast-food restaurant (English)
Abstract [en]

In today's society, people are constantly striving to find new technical solutions that facilitate and simplify their everyday life. Companies embrace these societal structures and constantly try to keep up with the development to make sure that the consumer circle is expanding and to get more people to buy their goods and use their services. In companies such as fast food restaurants, everything is known to happen quickly. Food preparation needs to be done quickly and also the transactions must be fast in order for a fast food restaurant to live up to its title. In this study, mobile payments within the restaurant business will be investigated. The main topics that will be discussed are why restaurants are implementing such services to their businesses. The study is also going to lift the strengths, weaknesses, opportunities and threats that follow with a mobile payment application and self service technology from both buissness- and customer perspective.

Place, publisher, year, edition, pages
2017. , p. 57
Keywords [sv]
Snabbmatsrestaurang, beställ- och betalapplikation, självservice, mobila betaltjänster, mobila betalningar, Max hamburgare, traditionellt kassasystem, expresskassa, digital försäljning
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:sh:diva-34451OAI: oai:DiVA.org:sh-34451DiVA, id: diva2:1178824
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Examiners
Available from: 2018-01-31 Created: 2018-01-30 Last updated: 2018-01-31Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf