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“Att vara närvarande när jag ska vara närvarande”: En kvalitativ studie om socialarbetares upplevelser och hantering av det emotionella mötet med klient.
Södertörn University, School of Social Sciences, Social Work.
Södertörn University, School of Social Sciences, Social Work.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
“Being present when I should be present” : A qualitative study of social workers’ experiences and management of the emotional meeting with the client. (English)
Abstract [sv]

Syftet med denna studie har varit att undersöka hur olika socialarbetare, verksamma inom det sociala arbetets fält, upplever sig påverkas emotionellt av och i sitt arbete med klient, till följd av mötet med klienten. Vidare hur de hanterar eventuell påverkan och upprätthåller en sund balans mellan arbete och privatliv utifrån krav, återhämtning, och professionalism. Vår metod är kvalitativ och nio socialarbetare har blivit intervjuade. De teorier som har använts för analys är copingteori, interaktionism, KASAM och begreppet stress. Studiens resultat har visat att i interaktionen med klient tenderar socialarbetare i större utsträckning bli negativt påverkade. Däremot finns också en tydlig positiv påverkan som härstammar ur klienters visade uppskattning och tacksamhet vid lyckat stöd. Den negativa påverkan kan visa sig genom olika stressymptom som leder till att informanter har svårt att släppa arbetet. Gällande hantering av mötet med klient har resultaten visat att erfarenheter av olika slag utgör en viktig faktor i hur socialarbetare hanterar mötet. Andra faktorer är socialt stöd från chef, kollegor och handledare, samt stöd i privatlivet. Meningsfull fritid har också varit en viktig faktor. Den kanske viktigaste faktorn som resultatet har visat på är vikten av en ständig självreflektion för att öka medvetenheten om egna behov, problem och förmågor. 

Abstract [en]

The purpose of this study was to investigate how different social workers working in the field of social work feel emotionally affected by and in their work with clients as a result of the meeting with the clients. Furthermore how they handle possible impact and maintain a healthy balance between work and privacy based on demands, recovery, and professionalism. The method has been qualitative where nine social workers have been interviewed. The theories used for the analysis of the material were copingtheory, interactionism, KASAM and the concept of stress. The results of the study have shown that in the interaction with the client, social workers tend to be more negatively affected. On the other hand, there is also a clear positive impact that comes from clients' appreciation and gratitude for successful support. Negative impact can be manifested by different stress-symptoms, which causes the participants difficulty in focusing, away from their work. When it comes to the managing of the meetings with clients, our study has shown that experience of different kinds is an important factor in how social workers handle the meeting. Other factors are social support from the boss, colleagues and supervisors, as well as support from friends and family. Meaningful time off work has also been an important factor. The perhaps most important factor that the outcome has shown is the importance of constant self-reflection to raise awareness about individual needs, problems and abilities.

Place, publisher, year, edition, pages
2017. , 53 p.
Keyword [en]
coping, interactionism, stress, self-reflection, social support, management, meeting with client
Keyword [sv]
Coping, interaktionism, stress, självreflektion, socialt stöd, hantering, mötet med klient
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:sh:diva-32713OAI: oai:DiVA.org:sh-32713DiVA: diva2:1106502
Subject / course
Social Work
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2017-06-08 Created: 2017-06-07 Last updated: 2017-06-08Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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