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"En klients önkemål kan vara ett hinder i arbetet": en studie om individuella bedömningar inom socialtjänstens enhet för ekonomiskt bistånd
Södertörn University, School of Social Sciences, Social Work.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"A client requests can be an obstacle in the work" : A study of individual assessments in the social services unit for financial assistance (English)
Abstract [en]

Abstract

This paper is a peer-review about social workers´ experiences and descriptions of making individual assessments of their unemployed clients when working toward self-sufficiency and eventual obstacle for making them. The paper also deals with how social workers prioritize their work tasks. The study was conducted through interviews with five social workers at the same workplace. The results have been analyzed using theories of discretion, street-level bureaucrats and client dimensions within a street-level bureaucracy. The result shows that lack of time and limitation of discretion have negative influences in the social workers’ ability to make individual assessments. The result also shows that individual assessments are foremost made when the clients mismanage their planning and are risking not getting their application for financial assistance approved. Further the results show that the processing of applications and payment of financial assistance is a priority task since it is considered to be most important to clients and result in the greatest consequences for both social workers and clients if not performed. The discussion that follows is about the possible consequences of prioritizing work tasks this way.

Abstract [sv]

Sammanfattning

Denna uppsats är en kollegiegranskning och handlar om socialsekreterares upplevelser och erfarenheter av att göra individuella bedömningar av sina arbetslösa klienter i arbetet mot självförsörjning och eventuella hinder för dessa. Uppsatsen beskriver även om hur socialsekreterare prioriterar sina arbetsuppgifter. Studien har genomförts genom intervjuer med 5 socialsekreterare på en arbetsplats. Resultatet har analyserats utifrån teorier om handlingsutrymme, frontlinjebyråkrater och klientdimensioner inom en frontlinjebyråkrati. Resultatet visar att tidsbrist och begränsningar i handlingsutrymmet båda är faktorer som har en negativ påverkan på en socialsekreterares förutsättningar att göra individuella bedömningar. Resultatet visar även att individuella bedömningar främst görs när en klient misskött sin planering och riskerar avslag på sin ansökan om ekonomiskt bistånd. Vidare visar resultatet att handläggning av ansökningar om och utbetalning av ekonomiskt bistånd är en prioriterad arbetsuppgift då den anses vara viktigast för klienterna samt resulterar i störst konsekvenser för både socialsekreterare och klienter om den inte utförs.

Place, publisher, year, edition, pages
2016. , 71 p.
Keyword [en]
financial assistance, self- sufficiency, individual assessments, discretion, street-level bureaucracy, obligatory activation
Keyword [sv]
ekonomiskt bistånd, försörjningsstöd, självförsörjning, individuella bedömningar, handlingsutrymme, frontlinjebyråkrati, aktiveringskrav
National Category
Social Work
Identifiers
URN: urn:nbn:se:sh:diva-31775OAI: oai:DiVA.org:sh-31775DiVA: diva2:1066507
Subject / course
Social Work
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2017-01-19 Created: 2017-01-18 Last updated: 2017-01-19Bibliographically approved

Open Access in DiVA

fulltext(901 kB)48 downloads
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9849462f8b2f106caaf222c96d2996f03d758e778ed92e872e5043d15c93543e495b3d8e04199764eebb7f144a3860b3c580bb1bd8c29736ab58501f722161b6
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf