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Communication During Crisis in the Travel and Tourism Industry: Toward Sounder Guidelines
Södertörn University, School of Communication, Technology and Design, Turism studies.
2007 (English)In: International tourism: selected chapters / [ed] Ľudmila Novacká, Bratislava: University of Economics , 2007Chapter in book (Refereed)
Abstract [en]

Communications during crisis is always difficult. By the time a risk turns into crisis it is too late to think about hoe to mange the communications, this has to be planned in advance. While many guidelines have been offered in crisis communications, these guidelines may prove to be pitfalls when faced with an actual crisis. This article discusses communication strategies for crises as they occur in the travel industry the study is examines the responses of a Delphi panel of industry professionals to three case studies in tourism. The study suggests that at least some of the oft-repeated guidelines may need revision and refinement. Crises are too complex in nature to prescribe a "one-size-all" remedy.

Place, publisher, year, edition, pages
Bratislava: University of Economics , 2007.
Keyword [en]
communication, crises, public relations and media relations planning for communications
National Category
Other Social Sciences not elsewhere specified
URN: urn:nbn:se:sh:diva-31037ISBN: 978-80-225-2312-7OAI: diva2:1039364
Available from: 2016-10-24 Created: 2016-10-24 Last updated: 2016-10-27Bibliographically approved

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