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An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19's economic impact
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Tourism Studies.
Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Tourism Studies.ORCID iD: 0000-0002-5108-7252
2022 (English)In: International Journal of Contemporary Hospitality Management, ISSN 0959-6119, E-ISSN 1757-1049, Vol. 34, no 6, p. 2134-2153Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this study is to gain a deeper understanding on if and how hotel senior managers (HSMs) in four-star chain hotels in London and Stockholm implemented crisis management techniques (CMTs) as a response to the economic impacts of the COVID-19 pandemic in 2020. Design/methodology/approach Qualitative questionnaires were sent to 30 HSMs in London and Stockholm. From the feedback, this paper assesses, using thematic analysis, differences in CMTs used, past and present, alluding to COVID-19's economic impacts on hotels. Findings Results determined that crises broadly economically impacted destinations similarly through loss of travellers and thus revenue. However, with a more intricate and specific assessment, destinations are impacted differently; thus, CMTs must alter. Findings show many CMTs can be implemented to reduce crises' economic impacts. The literature review and empirical results allude to many previous and current CMTs, although these must be relevant and specific to the crisis, hotel and/or destination. Practical implications This paper has theoretical implications for academics on, among other things, theory building. Practically, it supports hotels in developing and determining CMTs to reduce the economic impacts of crises, to be better prepared when another pandemic emerges and contributes to the tourism and hospitality industry's knowledge of management strategy within crises. Originality/value To the best of the authors' knowledge, this is the first Swedish study focusing on post-COVID-19 crisis management in hotels in London and Stockholm.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022. Vol. 34, no 6, p. 2134-2153
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:sh:diva-48759DOI: 10.1108/IJCHM-08-2021-1007ISI: 000776187700001Scopus ID: 2-s2.0-85127795249OAI: oai:DiVA.org:sh-48759DiVA, id: diva2:1652306
Available from: 2022-04-19 Created: 2022-04-19 Last updated: 2022-06-01Bibliographically approved

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Abbasian, Saeid

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • sodertorns-hogskola-harvard.csl
  • sodertorns-hogskola-oxford.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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