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Innovative framework for self-service kiosks: Integrating customer value knowledge
Lund University.
Södertörn University, School of Social Sciences, Business Studies.
Lund University.
2019 (English)In: Journal of Innovation & Knowledge, ISSN 2444-569XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

This study reveals different types of self-service kiosk customer value and synthesizes the self-service kiosk customer value framework, which includes four value groups and three types of customer value elements. The study also reveals gaps which stem from the inconsistency and fragmented nature of previous research on customer value in self-service kiosks. Based on the review of relevant literature and analysis of the systematically selected articles, the findings provide a basis for future investigations into service science and support manager decision making during the stages of consideration, implementation, and improvement of self-service kiosk networks. This study provides a comprehensive inventory of self-service kiosk customer value and its elements.

Place, publisher, year, edition, pages
Elsevier, 2019.
Keywords [en]
Self-service technology, Self-service kiosk, Customer value
National Category
Business Administration
Identifiers
URN: urn:nbn:se:sh:diva-38684DOI: 10.1016/j.jik.2019.06.001OAI: oai:DiVA.org:sh-38684DiVA, id: diva2:1340805
Projects
Parcel locker in urban-, rural areas at workplaces and at authorities
Funder
Vinnova, 2015-03563Available from: 2019-08-06 Created: 2019-08-06 Last updated: 2019-08-08Bibliographically approved

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Oghazi, Pejvak

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2021222324252623 of 44
CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf