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From paper to practice Asking and responding to a standardized question item in performance appraisal interviews
Uppsala universitet.ORCID iD: 0000-0002-3935-0644
Uppsala universitet.ORCID iD: 0000-0002-7286-1577
2014 (English)In: Pragmatics and Society, ISSN 1878-9714, E-ISSN 1878-9722, Vol. 5, no 2, p. 165-190Article in journal (Refereed) Published
Abstract [en]

This paper examines how a standardized question is launched and received in a corpus of performance appraisal interviews, with a focus on how pre-formulated questions are translated into interaction. Using conversation analysis, we demonstrate that the same question becomes many different actions in practice. Prefaces as well as prosodic and lexical alterations make relevant different responses, and as such, the question can be recruited to initiate diverse interactional projects such as assessments and other socially delicate activities. As a consequence, goals of uniformity and standardization may be subverted. The interactional adaptations further evidence the strength of recipient design as reformulations also result in more fitted and personalized answers. Our study contributes to the understanding of standardization versus interactionalization, and points to the strong interrelationship between question design and the fitting of response options.

Place, publisher, year, edition, pages
2014. Vol. 5, no 2, p. 165-190
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Identifiers
URN: urn:nbn:se:sh:diva-36610DOI: 10.1075/ps.5.2.01nyrISI: 000342729900001Scopus ID: 2-s2.0-84906752130OAI: oai:DiVA.org:sh-36610DiVA, id: diva2:1257194
Available from: 2018-10-19 Created: 2018-10-19 Last updated: 2018-10-23Bibliographically approved
In thesis
1. The Social Organization of Institutional Norms: Interactional Management of Knowledge, Entitlement and Stance
Open this publication in new window or tab >>The Social Organization of Institutional Norms: Interactional Management of Knowledge, Entitlement and Stance
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Institutionella normer i samtal : Social organisering av kunskap, berättigande och positionering
Abstract [en]

The present thesis explores talk in institutional settings, with a particular focus on how institutionality and institutional norms are constructed and reproduced in interaction. A central aim is to enhance our understanding of how institutional agendas are talked into being. In line with the ethno­methodological approach, norms are viewed as accomplished in everyday interaction, whereas institutionality represents dimensions of talk where participants demonstrably orient to particular contextual constraints. Five studies were conducted using Conversation Analysis (CA), focusing on how institutional constraints impact sequential trajectories and shape different opportunities for participants.

The data consists of two corpora of video recordings: group tutorials at a Swedish university (UTs), and performance appraisal interviews in an organ­ization (PAIs). The thesis pays particular attention to the interactional management of knowledge, entitlement and stance, and analytic foci include how speakers manage epistemic claims and rights at a certain point in interaction, and how they accomplish social positioning. The UT studies examine the negotiation of rights to speak for others in a group (Study I), and how diver­ging understandings of the institutional activity-at-hand can be negotiated on the basis of students’ advice-seeking questions (Study II). In Study III, orientations to institutional and sociocultural norms are investigated in the PAIs, where managers and employees treat negative stances on stress as problematic. The relationship between theory and institutional practice in the use of question templates in PAIs is also examined, through an analysis of the delivery and receipt of a particular question in different interviews (Study IV). Focusing on different adaptations of a preset item, this analysis shows how the same question sets up for a variety of subsequent actions. Finally, deployment of the verb känna (‘feel’) in managing epistemic access and primacy is examined (Study V). It is argued that ‘feel’ allows for a reduction of accountability when making epistemic claims. The studies highlight the relationship between linguistic formats and social actions and illustrate how institutional agendas have consequences for participant conduct. Attention to the details of actions in institutional interaction can thus shed light on social and linguistic underpinnings of the enactment of institutional norms.

Place, publisher, year, edition, pages
Uppsala: Uppsala universitet, 2012. p. 76
Series
Skrifter utgivna av Institutionen för nordiska språk vid Uppsala universitet, ISSN 0083-4661 ; 87
Keywords
Institutional interaction, Institutional norms, Conversation Analysis, Seminar, Performance appraisal interview, Stance, Epistemics, Entitlement
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Identifiers
urn:nbn:se:sh:diva-36617 (URN)978-91-506-2273-7 (ISBN)
Public defence
2012-04-27, Ihresalen, Thunbergsvägen 3, Engelska parken, 10:15 (Swedish)
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Available from: 2018-10-23 Created: 2018-10-19 Last updated: 2018-10-23Bibliographically approved

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Nyroos, Lina

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  • apa
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  • harvard-anglia-ruskin-university
  • apa-old-doi-prefix.csl
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More styles
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf