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Participants’ perception of training programmes in the tourism industry: A Swedish pilot study
Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, Turismvetenskap.
2018 (Engelska)Ingår i: Journal of Hospitality and Tourism Insights, ISSN 2514-9792, Vol. 1, nr 4, s. 309-324Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose

The purpose of this paper is to deal mainly with the participants’ perception of their attendance in publicly funded training programmes in the tourism industry.

Design/methodology/approach

The investigation is based on e-mail interviews with 12 employees in the Swedish tourism industry who have actively participated in such courses as well as some courses offered by private organisations.

Findings

The results show that the interviewees have a positive perception of their participation and they believe that their attendance has had an overall positive impact on them or on their businesses. Nevertheless, it is unclear whether their participation has had an extraordinarily positive impact on business outcomes in terms of subsequent increased turnover, greater productivity or sales, or an expanded customer base. Lack of time and money and the prevalence of unsuitable courses prevent business owners and their employees from attending such courses.

Originality/value

This research is the first Swedish qualitative investigation on the issue.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2018. Vol. 1, nr 4, s. 309-324
Nyckelord [en]
Training, Tourism, Human resource management, Sweden, Skills, Effectiveness, Perceptions, Competence development
Nationell ämneskategori
Annan samhällsvetenskap
Forskningsämne
Politik, ekonomi och samhällets organisering
Identifikatorer
URN: urn:nbn:se:sh:diva-36539DOI: 10.1108/JHTI-04-2018-0024ISI: 000446849300002OAI: oai:DiVA.org:sh-36539DiVA, id: diva2:1254961
Tillgänglig från: 2018-10-10 Skapad: 2018-10-10 Senast uppdaterad: 2020-04-01Bibliografiskt granskad

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