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Ledarskap, artificiell intelligens & emotionell intelligens: En kvalitativ studie om hur artificiell- och emotionell intelligens påverkar ledarskap och organisationer
Södertörns högskola, Institutionen för samhällsvetenskaper, Företagsekonomi.
Södertörns högskola, Institutionen för samhällsvetenskaper, Företagsekonomi.
2022 (svensk)Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
Abstract [en]

If artificial intelligence (AI) was previously represented by a chat bot that helps with simpler customer service matters, then the future AI is expected to handle extensive and strategic tasks for companies. AI is constantly evolving, and it is still unclear how intelligent AI can actually become, and where the limits go for AI's capabilities. The rapid development of AI contributes, among other things, to increased productivity, higher efficiency, and higher profitmargins and revenues for companies. Today, AI has already taken over and streamlined several tasks that were previously performed by humans, as AI in many cases is actually faster and more efficient than humans are. On the other hand, human traits tend to become increasingly rare as a result of AI development, which means that these traits may now bevalued higher than ever before. Furthermore, AI development may result in resistance from employees as it creates a feeling of anxiety and frustration. A challenge for today's leaders isto realize the types of resistance that AI can bring and try to deal with these as quickly as possible. Emotional intelligence is therefore of great importance and contributes to an increased understanding of others, as well as more effective communication.

This study aims to investigate how business-economics literature presents the impact of AI on organizations and organizational leadership, as well as how EI can contribute to a betterimplementation of AI within organizations. How is AI expected to change the role of aleader? And how is EI expected to affect the leader's ability to implement and use AI in organizations? This is studied qualitatively through a text analysis and a phenomenographic analysis where scientific and web articles are analyzed to answer the aim of the study. Through this, the study helps to draw attention to, and analyze, the perception that exists regarding AI and EI in relation to leadership and organizations. The study can thus help leaders and decision makers to further understand how AI effectively can be implemented in organizations. The study also helps to draw attention to the need for further research in the subject. 

sted, utgiver, år, opplag, sider
2022. , s. 82
Emneord [en]
leadership, leadership styles, artificial intelligence, machine learning, emotional intelligence, qualities, motivation
HSV kategori
Identifikatorer
URN: urn:nbn:se:sh:diva-49350OAI: oai:DiVA.org:sh-49350DiVA, id: diva2:1673874
Fag / kurs
Business Studies
Veileder
Examiner
Tilgjengelig fra: 2022-06-27 Laget: 2022-06-21 Sist oppdatert: 2022-06-27bibliografisk kontrollert

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